Customer Service Manager

Lisa M. Craven

**** ** ******** **., ***. ***

Jacksonville, FL 32277

(904) 655 - 9558

abgpey@r.postjobfree.com

Objective: I am interested in joining an organisation

wishing to recruit a bright, outgoing, detailed orientated,

and flexible professional with a lot of drive and

determination.

Experience: Walmart,

Cashier/Inventory Associate/Sale Floor

Associate

Jacksonville, FL

September 2009 to January 2014

. Obtained and utilized the knowledge of a major retail

business.

. Cashiering, customer relations, item Inquiries, all money

transactions, sorting of merchandise for all departments.

. Shadowed Support Manager to learn and apply his task on

days he was not there.

. Stocking freight, reading labels, locating item locations,

placing merchandise on shelf.

. Pick up Today, made keys, cut fabric, set features and end

caps for the display of merchandise.

. Full complement of retail inventory, daily counts,

exceptions, alerts, picks, binning, labeling.

. Attained and kept current license for power equipment.

. Stayed current with all training and testing required and

any training for advancement into available management

positions.

. Prior Deli/Bakery experience.

Ablest/Select Staffing/At Work

Staffing/Office Team/The Recruiting Specialist/Staff Masters

USA . Manager Care Team/Office Mgr/Office Asst/Human

Resource/Administrative Asst/Customer Service/Accounts

Receivable/Accounts/Payable/Secretary/Shipping

Scoring Representative/Call Center

Representative. High

Point, NC

June 2007 to August 2009

. Full complement of office management and support, accounts

receivable, receptionist, computer back up, printer

programming, excel spread sheets.

. Manager Care Team of 30 people for Basett Furniture

Showroom.

. Outbound calls with a call center, over 400 calls daily

with 3 appointment settings required.

. Assisted Human Resource Manager with payroll, file updates,

spread sheets,

. Answered inbound calls in support of customer needs.

Conveyed in a reassuring manner

step by step instructions to resolve customer and

vendor issues.

Staff Masters USA (Hickory Springs

Mfg/Highland Fabricators Division) High Point, NC

Clerical II April 2006 to April 2007

. Completed all delivery of receptionist duties.

. Investigated and resolved all customer service tasks.

. Assisted the Human Resource Manager with all employee

correspondences.

. Executed all data entry as assigned involving purchasing,

inventory, cost, sales accounting, and production, and

keyed to process all accounts receivable.

. Scheduled all shipping for outbound deliveries.

Servpro of High Point /Greensboro West High Point, NC

Office Manager February 2004 to April 2006

. Managed day-to-day requirements, accounts

payable/receivable, and payroll.

. Answered telephone and transferred calls, scheduled

appointments.

. CSR (customer service) on any issues or pending accounts.

. Field work, observation and measured damage sights.

. Created and submitted quotes on job prospects.

Edward Jones Investments High Point, NC

Branch Office Manager March 2001 to January 2004

. Maintained distribution and marketing operations under the

guidance of the Broker throughout assigned territory.

. Implemented efficiency-improvement programs throughout the

branch and tracked resulting performance.

. Proposed new methods and procedures to improve operations

and provided documents in support of these proposals.

. Always provided the coordination and guidance to

maintenance, planning, sales, research to ensure cost

savings and efficiency for branch.

Education: Guilford Technical Community College Jamestown, NC

Certificate - Computers in the Work Place 2007

Davidson County Community College Lexington, NC

Certified Nursing Assistant

1993 thru 1997

Courses Completed - Intro

to Business/ Business Law I

2004

Business Math/ Intro to Computers III/ English

Certificate - Quicken

2005

Zama American High School Japan

Diploma

Computer Skills: Windows 95/98, Windows

XP, Windows Vista, Microsoft Office 2000 /2007, WordPerfect,

Quicken,

Peachtree,

Lotus 1-2-3, Outlook Express, Internet Explorer, QuickBooks,

and PeopleSoft/JDEdwards.

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