Sales Customer Service

Jessica R. Welch~**** Red Rose Ct~ Abingdon, MD **009 ~ 443-***-**** ~ abgn0t@r.postjobfree.com

Jessica Ruth Welch

Qualifications

15+ years Sales and Business Development: quota, metrics, commission driven

9+ years Account Management and Networking

3+ years Management/Supervisory

8 years Healthcare/Senior Housing

7+ years Hospitality, Events, Retail/ Customer Service

6+ years Retail and Customer Service

3+ years Architectural/Engineering/Contracting (AEC) Industry

Strengths

Extremely goal-oriented and comfortable with significant responsibility

Able to work with minimal supervision; Solid work ethic

Strong relationship-building and interpersonal skills

Exceptional communicator and listener

Excellent multi-tasking, organizational and leadership skills

Willing to be relocated and seeking a career; prepared to travel extensively nationally and internationally

Experience

Oasis Senior Advisors, LLC (Columbia, MD) Director of Operations September 2013-June 2014

Recruited, hired and trained Senior Living Advisors to increase brand awareness

Developed procedures, processes and policies for start-up operations

Assisted with development of Operations Manual, company website, and proprietary software

Oversaw the development of sales collateral to ensure a consistent, branded, and current message

Contributed to long-term planning of start-up and franchise operations

External and internal relationship-building with key stakeholders to achieve company objectives

Headed up the delivery of brand awareness through various communication channels and relationship management,

with a focus on improving awareness and driving revenue

Createk Stone, Inc (based in Southbridge, MA) Director of Business Development & Accounts March 2013-Sept 2013

Responsible for revenue of $450,000+, and $200,000+ in upcoming projects

Headed all sales efforts; accountable for all new business and client accounts

The ‘Voice’ and ‘Face’ of the company; handled all customer calls, interactions, and service

Monitored all marketing related statistics and updates, and reported to the CEO

Strategized with C-Level decision makers in multiple vertical markets

Directed international sales, policies and objectives

Oversaw relevant partnerships/sponsorships to connect brand initiatives with third parties, reaching new audiences,

and increasing core customers and revenue

A Place for Mom (based in Seattle, WA) Community Relations/Housing Advisor January 2007-Sept 2013

Achieved and exceeded company quota, ranking in the top 5-10% for both inside and outside sales roles

Responsible for creating and executing an outside sales plan for market growth to increase revenue

Arranged daily appointments/cold calls to Social Workers, Hospital Discharge Planners, and other healthcare

professionals to increase professional referrals and nurture existing relationships

Pipeline management: managed leads on daily basis and recorded activity in CRM database

Accountable for top line revenue goals and converting leads into company sales

Managed sales process: guided families through their housing search process with strong post follow-up

Coordinated and conducted seminars to familiarize potential clients with our brand, value and services

Jessica R. Welch~2802 Red Rose Ct~ Abingdon, MD 21009 ~ 443-***-**** ~ abgn0t@r.postjobfree.com

Utilized networking opportunities to create and build successful, on-going business relationships

Responded to all inquiries in a timely manner; Maintained friendly and professional customer interactions

Print-O-Stat, Inc (Hunt Valley, MD) Account Manager Jan 2005-May 2006

Maintained 110% to quota average

Responsible for generating sales, both outside and inside, performing demonstrations and providing technical

support and training for current customers

Expanded existing accounts by identifying needs, developing proposals, and making presentations

Prospected for new accounts by creating and pursuing sales leads; executed follow-up to develop new business and

build trusting customer relationships

Represented company at exhibit booths during trade shows, conventions and events

SEARS Home Improvement Products (Baltimore, MD) Outside Sales Consultant Feb 2004-Jan 2005

Achieved 140% of quota using a one-call-close 100% commission model

Produced sales volume in excess of $800,000 by selling windows, doors and siding

Consulted with customers through personalized in-home presentations and demonstrations

Moxley’s Ice Cream Parlor (Bel Air, MD) General Manager July 2002-Feb 2004

Managed all daily operations in efforts to exceed budget, sales and efficiency goals

Maintained store staff by recruiting, hiring and training employees

Increased revenue by utilizing fundraising, advertising, and marketing strategies

Developed company procedures and policies for new store opening

Awards/Achievements

APFM (A Place for Mom) Rookie of The Year (2007)

APFM President’s Top Performer Award/Cruise Winner (2007, 2008, 2009, 2010, 2011)

APFM Dreamer’s Award (2007)

APFM 1st Place Partner Move-Ins and Partnership Development (2008)

APFM 3rd Place Conversion Rate (2008)

Contributed to a top branch office at Print-O-Stat with sales in excess of 1.8 million (2005)

Achieved highest profit-margin and doubled net worth of territory at Print-O-Stat (2005)

Performed as one of the top three closers in the Baltimore District at SEARS (2004)

Earned most consistent numbers in the Baltimore District at SEARS (2004)

Contributed to office award “District of the Year” in highest sales category at SEARS (2004)

Education

Strayer University Bachelor of Business Administration (Management/Marketing Emphasis) (2008)

Harford Community College (Preparatory Work for Bachelor’s Degree) Honors Scholarship

Professional Organizations

Maryland Bartending Academy Certified in Mixology and Bar Operations (2013)

Society of Certified Senior Advisors Certified Senior Advisor (CSA) (2007, 2014)

Anne Arundel County Senior Provider Group Board Member; Vice President; Directory Chair (2008-2010)

Alzheimer’s Association Community Outreach Volunteer/Educational Presenter (2007-present)

Baltimore County Provider Council (BCPC)

Geriatric Assistance & Information Network (G.A.I.N.)

Coalition of Geriatric Services (COGS)

Contact this candidate