Manager Service

|Summary |Experienced professional possessing a broad range of administrative and client|

| |care skills with expertise in developing, leading and innovating client |

| |service programs. Comprehensive knowledge in the field of health care, mental|

| |health and chemical dependency and services for the disabled. Vast knowledge |

| |of professional business standards and practices, budgeting, human resources, |

| |funds development, marketing, web design, social media, medical coding and |

| |billing, and government contracts. Past experience also includes sales and |

| |marketing. Exceptional communication and interpersonal skills. Dynamic yet |

| |patient advocate. Passionately ensures the highest quality of client |

| |satisfaction. Valued and loyal partner with contracting entities, vendors, |

| |administrators, and institutions. Solid background in managing staff, |

| |projects and marketing initiatives. A great visionary and innovator. |

|Work |Roife-Nissenbaum Trust, Inc |

|Experience|Eagan, MN |

| |Independent Contractor. Research, develop and implement a nonprofit |

| |foundation. (November, 2011 to July, 2012) |

| |Created a nonprofit corporation to provide medically centered services to |

| |needy adults in the community. |

| |Obtained IRS status as a not for profit corporation. |

| |Operationalized mission-vision-values. Instrumental in strategic planning and |

| |organizational visioning. |

| |Develop sustainable funding streams and outcomes measurements. |

| |Grant wring experience. |

| |Instrumental in board activities and presentations. |

| |Active in all aspects of organization, including funding, personnel, policies |

| |and program development. |

| |Achieve highest level of regulatory compliance with internal and external |

| |stakeholders. |

| |Rehabilitation Consultants, PA http://www.elenarehabilitation.com |

| |Eagan, MN |

| |Independent Contractor. Program Director, Chemical Dependency Treatment |

| |Program. (October, 2011 to Aug, 2012) |

| |Successfully created and implemented a new major client service area: |

| |outpatient Rule 31 chemical dependency treatment program. |

| |Obtained State of MN Rule 31 license. Obtained provider contract to bill |

| |public and private insurance plans. |

| |Working knowledge of Rule 31 application process, statutes and requirements. |

| |Develop partnerships with the State of Minnesota, counties and other licensing|

| |entities. Develop and nurture business partnerships with community providers. |

| | |

| |Created program curriculum and all policies and procedures. |

| |Visioning on future business growth and implement steps required to achieve |

| |performance. |

| |Working knowledge of culturally sensitive client services delivery. |

| |Jewish Family and Children's Service of Minneapolis. www.jfcsmpls.org |

| |Minnetonka, MN |

| |Program Manager, Mental Health Support Services (MHSS) (September, 2006 to |

| |October, 2011) |

| |Successfully and professionally managed a key agency department with an |

| |increasing budget of nearly $1,000,000. |

| |Achieved excellent productivity and outcomes, including superior client |

| |satisfaction. |

| |Implemented protocols to identify and capture underserved client service |

| |areas. These efforts resulted in new and sustainable revenue sources for the |

| |agency. |

| |Managed contracts with local, state and managed care partners. |

| |Improved service delivery to clients through collaboration and consultation |

| |with other agency departments. |

| |Developed and nurtured community partnerships to improve client services in |

| |the community. Involved in funds development and requests for proposal. |

| |Utilized skills and experiences in serving on numerous key agency committees. |

| | |

| | |

| |Jewish Family and Children's Service of Minneapolis |

| |Minnetonka, MN |

| |Lead Mental Health Case Manager (July, 1998 to September, 2006) |

| |Delivered targeted case management to adults with Serious and Persistent |

| |Mental Illness (SPMI). |

| |Developed and implemented professional standards and practices within the |

| |department. |

| |Had a lead role in hiring, training and supporting the professional |

| |development of departmental staff. |

| |Involved in agency multi-disciplinary committees. Supervised county |

| |transportation program for department clients. |

| |Utilized resources to assist clients with interpersonal, financial, legal, |

| |employment and housing needs. |

| |Created social activities for clients as well as corresponding newsletters. |

| |Focus Homes, Inc. |

| |St. Paul, MN |

| |Program Director (September, 1995- to July, 1998) |

| |Managed all residential program operations for adults with developmental |

| |disabilities. |

| |Responsible for hiring, training, supporting, supervising and scheduling of |

| |all staff members. |

| |Led weekly and monthly staff meetings. Completed staff assessments, goal |

| |reviews and appraisals. |

| |Achieved and maintained a balanced program budget. |

| |Enhanced residents' lives by providing emotional, recreational, educational |

| |and vocational activities. |

| |Ensured that residents had appropriate medical and psychological care and |

| |follow-up. |

| |Wrote and implemented annual and quarterly goal plans for each resident. |

|Volunteer |Women Venture http://www.womenventure.org/ |

|Experience|St. Paul, MN |

|s |Volunteer Business consultant Micro-Enterprise Services (2009 to 2010) |

| |Provided business plan evaluations for agency clients. |

| |Helped with developing of new business ideas and making them marketable and |

| |realistic. |

| | |

| |Gregorian Singers www.thegregoriansingers.org |

| |St. Paul, MN |

| |Volunteer Board Member (December, 2009 to December, 2011) |

| |Board member of a 40 year-old performing arts organization dedicated to the |

| |celebration of ancient music. |

| |Created and administered the organization's multimedia website. |

| |Instrumental in areas of strategic planning, marketing, promoting and |

| |fundraising for the organization. |

|Related |Microsoft Certified Professional in network systems administration. Web |

|Skills |design and administration experience. Proficient in of MS Office Suite, |

| |including, Outlook, Word, Excel, PowerPoint, Publisher and Access. Masters in|

| |Business degree with extensive successful outcomes in program development, |

| |implementation and management. Vast knowledge of health care, human service, |

| |mental health, chemical dependency, housing, community, medical billing and |

| |coding and financial resources. Bi-lingual/bi-cultural fluency (Russian). |

| |Experience in working with county, State and DHS products, programs and |

| |resources. Working knowledge of county/state clinical applications such as |

| |MMIS, MN-ITS, MN Choices and HSIS. Working knowledge of social media |

| |marketing tools. Also have sales skills - cars, cell phones, telemarketing, |

| |etc. BCA background check done as part of setting up a Rule 31 CD treatment |

| |program. |

| |Strong background in martial arts, both as student, mentor and instructor. |

| |Avid amateur photographer. Have done photo shoots of major company events for|

| |publicity and marketing purposes. Musical background. IT experience. |

|Education | |

| |Metropolitan State University---College of Management |

| |Minneapolis, MN |

| |Master of Public and Nonprofit Administration. 3.93 GPA |

| |University of Minnesota, Twin Cities |

| |Minneapolis, MN |

| |B.A., Psychology---Industrial Psychology focus. |

Microsoft

Redding, WA

Microsoft Certified Professional (MCP) in Windows

networking

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