Sales Customer Service

Juanita S. Rayford

Cell: 562-***-**** Home: 562-***-****

**** ********** ******, #*

E-mail: abg8p4@r.postjobfree.com

Downey, CA 90242

Objective

To obtain and manage an Accounts Receivable / Credit / Collections /

Revenue position which incorporates all aspects of Credit & Collections,

Billing, Administration and Contract Administration responsibilities. The

position will have excellent cross-functional visibility to customer

service, finance, legal and operations. The position should also posses

the need for a hands-on / meticulous individual, who is happy to roll-up

their sleeves by supporting a fast paced department in a structured

environment.

Professional Profile

Advanced technical skills (Microsoft Ability to learn quickly in-house

Office, internet, e-mail) databases, mainframes and platforms

Outlook / Lotus Notes NOVAR

JD Edwards Ad Blocks / Ad Server / DoubleClick

ERP Great Plains

MAS 90 PeopleSoft

AS/400 Oracle

SAP Get Paid

CRM, CMS, Elite PowerPoint

Specialized Professional Function and Experience

Credit & Collections Analyst / Accounts Receivable Analyst

Southern California Staffing Agency: Fox Interactive Media Entertainment

Company, Toyota Financial Services, Scripps Media

July 2006 to February 2011

Managed accounts receivable portfolio of $20M between three major

interactive entities. Assisted with the month-end close process.

Responsibility included tracking billings and write-offs and/or bad debts

for approval. Responsibility involved posting of daily cash deposits to

customer's accounts. Responsible for new customer set-up, which included

analyzing customer's credit worthiness through D&B, bank statements and

trade references. Interacted with accounting team (G/L and Treasury)

regarding month end processes. Performed follow-up work on past due

invoices, reconciliation and provided customers with documentation required

for shortages, price discrepancies, rebates, freight/carrier, non-

shipments, non-deliveries, ad and affiliate merchants. Bill all agencies,

ads and affiliates their research invoices received throughout the month.

Prepare all billing for advertising exception list including the AdOps

merchant affiliate agencies. Performed daily review of open deductions

on each customer's account (i.e. Wal-Mart, Best Buy) to determine the

status of open deductions and charge backs (i.e. maintain reports detailing

the deduction's status with the responsible parties and expected time for

deduction's approval or rejection) and determined timelines for purpose of

obtaining approval of rejection of the deduction(s). Maintained

relationships with 3rd party Claims Analysts to ensure proper deduction and

problem resolution; which included contacting customers regarding NSF's and

stop payments. Performed documentation review in order to initiate

settlement processes with customers. Performed and managed accounts

receivable reports, responsible for collections, and posting of all cash

receipts. Prepared monthly sales, account reconciliation, order status and

invoicing reports.

Staff Services Analyst

California Governor's Office of Emergency Services (OES)

March 2005 to January 2006

Responsibility mostly involved response-to, follow-through, research and

meeting correspondence deadlines pertaining to the eligibility requirements

and administration of the Public Assistance (PA) Program and the

implementation of the steps to follow during the application process.

Performed analytical work on Public Assistance program related to

evaluating and planning grants, systems development, budgeting, planning,

training, management and personnel analysis. Worked on assignments by

analyzing and evaluating the nature of the work, and by the performance of

the process it involved. Participated in analytical studies of the

organization, procedures, budgetary requirements, and personnel management.

Gathered, tabulated, and analyzed disaster data. Responsible for

maintaining busy schedule of field representatives, preparing expense

reports, and coordinate travel arrangements. Prepared correspondence,

tracked data, and provided weekly reports on statistical information.

Billing / Collection Analyst

Time Warner Media

September 2003 to June 2004

Acted as liaison between licensee and sales administration by assisting in

reviewing all advertising sales orders, confirm availability of all

advertising inventory and forecasting orders. Worked as liaison between

sales and traffic departments ensuring ad campaigns ran on proper flight

dates, and availability times to ensure proper billing and accounts

receivable. Prepared detailed financial and credit analysis for accounts

and answered billing questions. Prepared, issued credit and debit memos or

other credit adjustment including refund requests and journal entries.

Reviewed and released orders on credit hold pending approval of credit

increase, bank & trade references and account is in good standing with

receivables. Prepared month-end cash receipt report. Prepared monthly A/R

reports. Collected and posted daily check batches through Bank of America

lockbox and/or local depository. Reconciled posting of accounts receivable

and bank deposit amounts; reported AR transactions and balances

accordingly; daily, weekly, and monthly schedules.

Credit & Collections Analyst / Accounts Receivable

Southern California Staffing Agency: Universal Music Group and Warner Bros.

Home Video

March 2002 to July 2003

Acted as senior accounts receivable liaison between company and collection

agency on accounts in collections; assisted Credit Manager in monitoring,

reconciling, and balancing various G/L's and process credit memos as

required. Composed correspondence and reports for manager's signature;

coordinated collection and preparation of correspondence reports.

Processed invoices and credits for all monthly service charges. Processed

daily cash receipts, and prepared daily bank deposits for cash, credit card

and wire transfers for six divisions, which involve heavy inter-

departmental interaction. Responsibility included posting of daily cash

receipts for interactive media group; collections of NSF checks and

balancing of monthly cash receipts. Reviewed daily aging report concerning

delinquent accounts; administered reconciliation of unapplied cash G/L

account in effort post cash correctly and bring customer's account current.

Communicated with customers by phone, email or written correspondence in

effort establish payment settlements/agreements, to resolve past and

present account negotiations and to secure future orders/billings

pertaining to outstanding balances.

Credit Analyst

Paramount Pictures

February 1999 to January 2002

Interfaced closely with upper management and internal departments in

analyzing and reconciling accounts. Established credit lines for new and

existing accounts, credit release and check requests on all orders within

company policy, collection of all receivables for a specific demographic

area, developed payment plans for all past due accounts and attend CMA &

Reimer monthly meetings. Assessed problem accounts and made

recommendations, analyzed and interpreted financial statements and prepared

monthly receivable reports. Reviewed and submitted bad debt write-off

requests on all accounts that were disputed. Resolved discrepancies in a

timely manner with diplomacy and accuracy. Ensured proper information

concerning product ordered, market area, license fees and tier correct

pricing on contracts. Performed thorough credit analysis, credit checks

that involved researching vendor's payments and credit worthiness through

Dun & Bradstreet and set up new accounts. Verified bank and trade

references; recommended appropriate credit lines to management. Interfaced

closely with the legal department in preparation and execution of default

notices pertaining to licensed contracts and barter agreements. Processed

vendors deal memo requests and to process requests based on vendor's

contracts. Collected any past due monies on accounts, forecast, and

resolve customer disputes pertaining to executed contract agreements;

allocation / application of overpayments or unapplied cash.

Credit Analyst

Southern California Staffing Agency: Disney Publishing Company and Disney

Consumer Products

September 1996 to January 1999

Responsible for verifying new accounts, bank and trade references.

Collected past due monies from 30 - 270 days past due. Responsible for

requesting appropriate backup such as tear sheets from ad agencies and

affiliate publication firms. Collected on issues pertaining to licenses,

and collect royalties on behalf of the copyright affiliate publishing

company. Coordinated, tracked and processed freight claims, proof of

deliveries (POD), charge backs and deductions from carrier generated as a

result of returned, refused, or damaged product. Corresponded with

distribution and customer service departments regarding research and order

processing. Responsibility for verifying delivery and shipment dates that

result in issuing a credit or debit on client's accounts. Collected over

2,100 DVD titles and forecast inventory needs for those titles scheduled

for release. Maintained inventory reports and dashboards to define,

analyze, and execute strategic as well as tactical projects to reduce

overall inventory levels of our finished goods DVD inventory. Prepared

monthly account receivable entries for home video sales; securing personal

guarantee for purpose of opening new accounts and collection of

receivables, performed analysis and reconciliation of subsidiary accounts.

Education and Training

. National University (Paralegal Program) - Currently In Enrollment

Process

. Some College Completed in Accounting and Business Administration

DeVry University, Long Beach, CA

. How To Deal With Difficult and Demanding Customers, Effective

Strategies for Collecting Accounts Receivable

American Management Association, Los Angeles

References Available upon request.

Contact this candidate