Manager Service

Ray A. Thompson

**** **** ****** **. ***** Rock, Texas 78681

512-***-**** abg8fx@r.postjobfree.com

Summary/Qualifications

15+ years of dedicated experience of management, logistics, scheduling in

support of Fortune 500 companies

Creative, self- motivated, towards objectives through teamwork, training,

planning and great technical skills.

Streamline processes to identify wasteful habits to increase profits.

Experienced/trained team builder, communicator.

Exceptional training ( ISO standards, 5S, Six Sigma) for optimum

efficiency, inventory and production.

OSHA compliance, DOT, TSA security clearance,

Career Experience/Job History:

3-way Logistics - Shipping Manager/Dispatch- Austin, Texas - Dec.2010 -

Managed fast-paced shipping team for on time services for exclusive Samsung

-Austin Saturn project ( FAB-II) Training, development of new hires and

implement processes (LEAN) for optimum performance including labor spend,

equipment rates, and damage prevention and safety.. Planning, develop

ongoing strategies to achieve/sustain customer expectation.

. Assisted in floor layout (240k sq.ft) for better product flow in

loading, shipping large product volumes in less time

. Implemented visual logistics schedule data update for

internal/external customer of production snapshot.

. Work closely with Sr. management to identify service threats and

issues that impedes SLA to customers

. 2011 recognition in company news for service, commitment problem

solving during Samsung Saturn project.

Tiger Turf Americas- Logistics/Scheduling Manager - Austin, Texas (March

2010-August 2010)

Managed all logistics/warehousing functions for on-time services. Managed

(8-10) multi shift employees (1) Supervisor with emphasis on quality,

accountability and ownership of task for time critical scheduled production

and delivery. Implemented Work Instructions/SOP process (ISO standard) with

visual aids for employees (English/Spanish)

. Identified multiple cost reduction opportunities by planning and

geographical consolidation saving $120k.

. Increased outbound trailer utilization to decrease truck cost by 25%

over previous quarter

. Improved inventory accuracy from 72% to above 97% through training,

job aids and compliance audits.

. Organized first Safety Team in company to reduce injuries through

training and accountability

Wincor-Nixdorf Inc- Transportation /Scheduling Manager - Manor Texas.

(May 2009-March 2010)

Managed all transportation needs, international (Europe, Asia origins)

delivery of ATM's and cash sale systems to U.S. for integration .Logistic

deployment to all major US markets of finished goods within service

agreement with customers .

. Streamlined logistic work flow to reduce in-house damages, safety

concerns Implemented changes with immediate action and follow up.

Initiated better packaging through root cause analysis, reduction in

claims

. Indentified cost savings of $90k/yr. by processing and recycling

material correctly to reduce wasteful spending

. Reduced labor cost and overtime by 60% by adjusting schedules and

cross training

. Created performance metrics for all carriers, damage claims and

service delays

CEVA/EGL Global Logistics - Logistics Manager - (Dec.04 -May 09)

Managed all internal/external logistics/warehousing for Dell-Americas.

Supply Chain management for vendor owned inventory to support factory

production. On time delivery of material through complex cross dock

process, warehousing and inventory control per service level agreement with

Dell and various vendors.

. .Promoted to Manager. 35 direct reports (4) exempt supervisors 24/7

operation. Managed up to 4 locations

. 9 weeks Lean Management training/education. Achieved Dell Change

Agent recognition

. Reduced warehouse congestion by monitoring arrival dates, current

inventory vs. production schedule.

. Direct interface with DELL management team with Monthly/Quarterly

business reviews/reports

. Sustained 99% inventory accuracy through frequent cycle counts and

process audits. Six Sigma standard.

Lykes Cartage Co. Austin Tx. Operations Manager-Dispatcher (Feb.2003

-Dec 2004)

Managed Preferred Accounts in transportation/warehousing needs On sight

management r support of pick-up/delivery of time critical packages' in

greater Austin and surrounding area. HR duties, interviewing, corrective

action, and recognition

. Improved route efficiency to reduce fuel cost, vehicle cost, and

labor spend by reducing 8 routes to 5 with no service impact to

customers

. Negotiated rates and services for continued growth and partnership.

Managed payroll and HR issues

DHL World Wide Express - Austin Texas -Service Supervisor (March1993 -

Feb. 2003)

Supervised all outbound international shipments for correct paperwork and

compliance serving over 300 coutries

. Promoted to Field Service Supervisor after successful courier and

dispatcher export specialist positions

. Awarded Employee of the Year for service support, leadership,

dedication.

. Obtained extensive US Customs, HAZ-MAT,OSHA,FAA,DOT training for

air/ground/ocean transport

. TSA security endorsed, Safety Trainer/auditor, Homeland Security

training, Load Planner 727, A300 -ABIA

EDUCATION:

Devry Institute, Irving, Texas

UT-Austin Professional Development - Project management - Certificate of

completion

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