Medical Customer

Susan Grant

*** ******* *****. *******, ** ****7 864-***-**** abg7sm@r.postjobfree.com

Career Profile

A highly motivated, results oriented professional skilled in developing and

maintaining an exceptional rapport and working relationship with area

physicians and other medical professionals. Has knowledge of the medical

industry and disease states. Possesses a natural ability to effectively

communicate with a diverse customer base.

Areas of Effectiveness

Exceptional Communication Skills Customer Focus Detail

Oriented

Strong Interpersonal Skills Excellent Listening Skills

Leadership

Resourcefulness Organization

Problem Solving

Professional Experience

Rehabilitation Counselor 1990 -

Present

U.S. Department of Labor (Contractual/Work From Home)

Office of Workers' Compensation Programs

. Contacts and meets with injured workers to interview, evaluate, plan,

implement, and coordinate an appropriate, realistic, results-oriented

rehabilitation plan.

. Actively controls and coordinates medical management by contacting

area physicians to schedule office visits, follow-up visits, second

opinion and referee examinations, and

diagnostic testing.

. Provides exceptional customer support and services .

. Accompanies injured workers to physician visits to obtain a report of

the examination and recommendations for further treatment.

. Coordinates return to work issues and vocational activities of injured

workers through negotiations with employers, consultations, and

collaborations with physicians, vocational evaluators and other

rehabilitation professionals to a successful completion.

. Successfully advocates for the injured worker by developing a strong

understanding of illnesses, conditions, and medicines during visits

with physicians and other medical and rehabilitation professionals and

effectively communicating this information to the injured worker.

. Provides accurate and thorough documentation and records.

Counselor/Recruiter, Cooperative Education 1985 - 1990

Greenville Technical College, Greenville, SC

. Marketed the Cooperative Education Program to both students and

employers.

. Planned, developed and implemented effective marketing strategies.

Developed, prepared, and distributed recruiting material.

. Successfully planned, developed, and implemented marketing strategies

and marketing

programs for the Cooperative Education Program and the Department of

Energy's Minority Student Program.

. Made public relations and job development contacts and presentations.

. Determined the training needs of student and employer participants;

and developed, planned, and implemented the necessary training,

workshops, and seminars to address these needs.

. Coordinated and monitored program compliance.

. Maintained appropriate documentation and records.

. Provided excellent customer support and services in higher education.

Education

Clemson University, Clemson, South Carolina

M. Ed. Counseling

Berea College, Berea, Kentucky

B.A. Sociology

Affiliations

Big Brothers/Big Sisters of America, Past Board Member

Girl Scouts of America, Past Board member

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