Barbara P. Nuckols
Home 804-***-**** Email:
abg7hj@r.postjobfree.com
Cell 804-***-****
OBJECTIVE: I am seeking a position that would provide a variety of
interesting and challenging tasks while utilizing my strengths in
communications and organizational. I am honest, dependable, loyal and a
team player with a proven ability to multi-task in a fast-paced environment
while maintaining the highest level of confidentiality.
Experience
Capital One Bank entire tenure 06/08/1998 - 04/30/2010
June 1998 - October 2006
Role: Assistant to Vice President (and multiple Director level managers)
Level: Non-Exempt
In addition to the support of calendars, expense reimbursements, event
planning, credit card
reconciliations, routine requests, as well as travel plans and
itineraries, I also:
Served as budget coordinator for department
Assisted with presentation creation for executive presentations (CEO &
CIO)
Completed extensive customer research for multiple projects
Secured and maintained passports, as needed
Provided extensive assistance for international travel arrangements for
VP, and Sr. Managers
Secured living arrangements for international guests and processed
expenses
Planned and provided extensive support on numerous community affair
events
Planned and coordinated departmental fun events
Served as communications lead with external partners for the 9/11
Telethon
Supported teams that led both Tsunami Telethons at the 'Mission Control'
center
Provided confidential support utilizing HR systems and data reporting
during two year tenure in HR
Helped established a recognition committee for Administrative
Professionals
Helped create processes for the awards criteria for the recognition
committee
Maintained communications for the recognition committee for quarterly
intranet news
Served on the recognition committee for five consecutive years
Led quarterly presentations to the recipients of the recognition awards
Completed several project management courses through ESI, Administrative
Professional courses through
George Washington University and the IAAP (International Association for
Administrative Professionals)
*Received associate excellence award - 'Circle of Excellence',
2001
*Received Administrative Professional excellence award -
'ExcellenceOne', 2005
October 2006- June 2007
Role: Project Coordinator Level: Associate, Non-Exempt
Subject Matter Expert (SME) for managing projects in the PM tool (BEN)
Barbara P. Nuckols
Capital One Bank (continued)
Subject Matter Expert (SME) for managing projects in the PM tool (BEN)
Worked closely with Project Manager Community on improving project data
in BEN
Maintained the PMO mailbox and inquiries around project data in BEN
Provided PM community with extensive support on project data,
registrations and budgetary concerns
Provided valuable insights for business requirements on new tool
(Clarity) and a plan for work stream
activities for the new tool rollout
Acknowledged for making offers and delivering on requests in a prompt
fashion
Ran routine reports in support of project/program monitoring and data
quality for the PMO; improved
data quality realized in overall project and program data
SME for 'program's and their creation within BEN
Created communication plan and routine reports for PM's and Leadership
Owned consolidation and communications of the MBR
Facilitated a Forum for Project Managers to address questions, issues and
concerns
Created a departmental project registration form which immensely improved
project data quality and the
turnaround time for project registrations for the PMO
June 2007 - April 2010
Role: Process Manager Level: Associate - Exempt
Documented department's processes and posted in KnowledgeLink
Determined ways to lean current processes
Created and managed new processes
Facilitated monthly Resource Manager meetings
Created PowerPoint presentations for monthly RM meetings
Worked closely with RM Community regarding their resource requirements
and Starts information
Maintained accurate 'Starts' data from RM's and reported in monthly MBR
Created metric data regarding supply and demand for our monthly MBR
Managed all communications to our RM community
Created training documentation for 'Quelle', a resource management tool,
for our RM's
Facilitated training on Quelle' for our RMs
Created a presentation around team events for our department & presented
to management
Led our department on Food Bank drives and other community support
initiatives throughout the year
Prior to Capital One
October 1991 - June 1998
Prior to my tenure with Capital One, I was a Senior Paralegal for
several local law firms in the Richmond area specializing in personal
injury cases. During my 1997 - 1998 tenure, I also worked closely with
clients on domestic, wills and adoption cases, as well as serving as
payroll and office manager.
SKILLS: MS Office Suite (Outlook, Word, Excel, PowerPoint & Visio),
Business Engine Network (BEN), Clarity (project management tools, Quelle
(resource management tool), KnowledgeLink, Microstrategy (resource tool)
and SharePoint (resource and recognition tool)
* Professional Certifications: Business Process Management (BPM) -
equivalent to Six Sigma Yellow Belt