Customer Service Sales

ANTONIO O. GILLIAM

*** *** **** **. • Richmond, VA 23225 • 434-***-****• abg6nb@r.postjobfree.com

CAREER OBJECTIVE:

To secure a position that utilizes a diverse skill set and provides opportunity for growth while making positive

contributions to the organization

SUMMARY OF QUALIFICATIONS:

• Strong oral, written and interpersonal skills; ability to effectively communicate with diverse

populations

• Excellent time management, organizational, and extensive customer service/sales skills

• Proficient in handling multiple tasks simultaneously, working independently, and strong problem

solving techniques

• Strong investigative skills, extensive ability to coordinate projects, meet deadlines, and work well

under pressure.

Demonstrated job based strengths in:

Customer Service / Sales

Management / Problem Solving Skills

Warehouse Production/Counseling

EDUCATION:

Bridgewater College -- Bridgewater, VA Graduation Date: May, 2009

Bachelor of Science in Business Administration

EXPERIENCE:

Footaction -- Lynchburg, Va.

(February 2010-April 2010)

Foot Locker -- Richmond, Va.

(March 2011-Present)

Sales Associate

I provided quality customer service while assisting customers in purchases, questions, and concerns. Also, I

was responsible for helping with inventory, maintaining sales productivity, and operating the cash registers.

Responsible for following Plan-o-grams and re-organizing the store as needed.

Auto Zone -- Richmond, Va.

(April 2010-November 2010)

Parts Sales Manager

Assisted store manager in exceeding customers’ expectations, maximizing profitable sales, and providing outstanding

customer service. Helped customers in finding parts using electronic or paper catalogs. Was responsible for addressing

customers’ needs and concerns. Operated the cash register and followed established cash handling duties. Delegated and

completed store merchandising tasks including stocking shelves. Assisted with day to day operational tasks including but

not limited to sales calls and addressing customers’ concerns. Maintained sales productivity, store appearance and

merchandising standards. Processed returns and helped manage inventory.

Sears Roebuck -- Lynchburg, Va.

(April 2009-April 2010)

Sales Associate-Lawn and Garden/Home Improvement/Sporting Goods

Assisted with day to day operational tasks and maintained sales productivity. Provided superior customer

service while assisting customers with purchases and operated cash register. Delivered customers product

information relating to purchases and non purchases. Aided customers with their credit card payments and

credit applications. Helped to maintain a clean store appearance. Responsible for reading Plan-o-grams and

reorganizing the department as needed.

Combined Insurance -- Lynchburg, Va.

(February 2008-July 2008)

Insurance Sales Representative

Attended meetings, seminars and programs to learn about new products and services, new skills, and

technical assistance in developing new accounts. Calculated premiums and established payment methods.

Communicated to policy holder’s policies, insurance program analysis, and suggested additions and/or

changes. Conferred with clients to obtain and provide information when claims were made on a policy and

customized insurance programs to suit individual customers, often covering a variety of risks. Monitored

insurance claims to ensure they were settled equitably for both the client and the insurer. Performed

administrative tasks, such as maintaining records and policy renewals. Searched for new clients and

developed clientele by networking to find new customers and generated lists of prospective clients. Sold

various types of insurance policies to businesses and individuals on behalf of insurance companies, including

life, accidental, and health.

Tri Tech Labs -- Lynchburg, Va.

(June 2005- August 2005)

•

• Warehouse Worker

• Ran and unloaded the assembly line. Stacked and wrapped pallets, operated electrical

hand trucks, and unloaded tractor trailers.

Camp Elpis -- Lynch Station, Altavista, Va.

(May-August 2003-May-August 2004) Summer Job

Youth Counselor

Worked with youth providing counseling to individuals to identify and solve complex personal and family

problems. Served as a teacher’s assistant and counseled children on Christian values while providing a safe

environment for them. Assisted economically disadvantaged and culturally diverse populations and

maintained the ability to communicate accurately, clearly, and professionally.

References Available Upon Request

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