Customer Service Project

Deborah Dudas

**** ****** ******

Riverside Ca **504

951-***-****

abg5qn@r.postjobfree.com

POSITION: Dispatcher, Sales Coordinator, Customer Service Rep

SKILLS

. Professional dispatch supervisor with over 15 years experience

. Expertise in managing work groups and projects

. Skilled and experienced in using Compusource field management software

. Expert in organization and supervision and follow-up

. Proficient in Microsoft Office Suite, Word, and Outlook

. Experienced customer service professional

EXPERIENCE

Dispatcher/Sales Coordinator

American Residential Services Corona, CA June 1998 - November 2008

. Organized and supervised activities of 12 person installation teams

. Ensured workplace safety while meeting aggressive goals

. Coordinated installation and replacement of HVAC gear according to

project plans

. Maintained close communication contact with crews and technicians

. Used software tools to produce management reports, daily results and

status reports

. Obtained appropriate building permits for projects as required

. Ensured compliance with all codes and regulations associated with

project activities

. Provided excellent customer service to our clients through effective

communication

. Ordered and tracked material on a per-project basis

Bearing overall responsibility for a project, I learned the importance of

leading and working with teammates while managing customer expectations.

Dispatcher/Sales Coordinator

R&K Air-conditioning Corona, Ca 1990-1998

. Coordinated repairs and associated homeowner insurance claims

. Dispatched installers according to skills and project requirements

. Coordinated materials and equipment delivery to project site

. Provided outstanding customer service to all clients

. Maintained log of all projects and activities

. Produced management and activity reports associated with each project

and job

As dispatch coordinator, I interfaced with the customer as well as the

technician. I polished my customer service skills to a fine degree in this

position.

Assistant Supervisor

Press Enterprise Riverside, CA 1980-1988

. Maintained order in newspaper dispatch department

. Coordinated work schedules and shift coverage

. Managed and controlled print advertisements (AD CONTROL)

. Dispatched proof-runners to ensure timely publication

At the Press-Enterprise newspaper, I learned to respect deadlines at all

reasonable costs!

Contact this candidate