Customer Service Representative

Experience

English as a Second Language Teacher, Changwon, South Korea 2011

Instructed middle school students with reading, writing, and

conversational English skills; developed and adjusted a daily curriculum;

and created teaching aids utilizing available technology.

Policy Aide, Ohio House Majority Caucus 2008-2010

Contributed to the development of health and human services legislation;

researched, compiled data and prepared reports for consideration by

legislature to assist with the lawmaking process; organized and

documented health and human services-related committee meetings; provided

administrative support to the Speaker of the House and others with a

demonstrated ability to improvise, improve procedures and meet demanding

deadlines.

Legislative Aide, Speaker Armond Budish, Ohio House of Representatives

2008-2009

Provided comprehensive administrative support for Rep. Budish and his

office; managed the Representative's calendar and scheduled appointments

as required; conducted day-to-day business on behalf of the

Representative; maintained a smoothly running, efficient office

environment by handling clerical duties, including but not limited to:

answering phones, preparing professional correspondence, data entry,

faxing, mailing, and document filing.

Copywriter / Editor, Winters Productions 2007-2008

Produced online content for contracted business websites; wrote

informative and engaging content utilizing search engine optimization

techniques to maximize website traffic.

Intern, WTAM 1100AM Summer 2006

Worked in a professional news media environment, writing news scripts for

hourly on-air use; assisted with basic

clerical duties on a daily basis.

Education

Baldwin-Wallace College, Berea, OH 2007

Bachelor of Arts in Communication

Skills

. Computer Proficient: Skilled in the use of several programs such as

Microsoft Word, Excel, PowerPoint and Outlook; familiar with Windows and

Mac Operating Systems.

. Excellent Customer Service Skills: Interacted with government

constituents; successfully assisted constituents who brought issues to

the Representative's attention; resolved issues with unsatisfied

consumers while maintaining an environment of courtesy and respect.

. Administrative and Office Skills: Worked with a complex phone system;

conducted correspondence via phone, email, fax and post. Maintained large

public records paper filing system as well as organizing several

electronic databases. Worked to create and maintain daily schedules for

several superiors on an ongoing daily basis.

. Professional-Level Writing Skills: Experience writing copy for business

websites, political speeches, press releases, and monthly newsletters.

Certified to teach English grammar to non-English speakers.

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