Manager Sales

Name: Miguel ngel

Surname: Garc a Casado

Birthday: 05/11/69

Civil Status: married

E-mail: ab9zwh@r.postjobfree.com

Adress: Avda. Del Manzanares 18

Mobile phone: 003*-***-***-***

Land phone: 003*-**-****-***

Resume

Experienced and skilled General Manager with expertise in hotel management,

food and beverage operations, vendor relations, profit and loss management

and guest services operations. Proven ability to develop and work within

project hotel budgets, coordinate different people or teams to realize the

task assigned. Delegate responsibilities and designed time schedules and

always follow and make follow the company's rules and policies. Self

motivated, enthusiastic, and a proven leader.

Professional Experience:

Period: 2012-Present

Company PRIXHOTEL. Hotel management company specializing in revenue

management and online marketing for independent hotels

Position: Contract Manager

Main activities:

* Oversee development and implementation of revenue strategies for multiple

properties

* Perform market and competitor analysis to create strategies to enhance

positioning?

* Analyze and recommend processes and procedures to obtain maximum

profitability?

* Perform e-booking and reservation analysis to identify trends and create

accurate forecasts?

* Utilize effective marketing tactics to maximize hotel occupancy and

rates?

* Create and implement competitive and profitable pricing strategies and

guidelines?

General Results for all properties:

During the first year: 13% revenue growth (Plus 45% growth in direct

website sales)

During the second year: 10% revenue growth (30% website sales)

Period: 2007-11

Company HOTEL ZENIT ABEBA 4* (Madrid,Spain) (90 rooms, 4 Conference Room, 1

Restaurant)

Position: Hotel General Manager

Immediate Superior: Jos Luis Martinez (Operations Manager)

Direct Subordinates: 45 staff

Main activities:

. * Managed day-to-day activities of hotel and staff members; held

accountability for planning, organizing, and directing all hotel

services, including front desk operations, reception, reservations,

food and beverage operations, maintenance, and housekeeping

replacements.

. * Demonstrated leadership while paying attention to details: Set the

example for the hotel employees, strived to the highest standard of

service to meet guests' expectations and needs.

. * Carried out budget planning, maintained cost control, Kept

statistical and financial records, set sales goals and room rates,

performed property inspections, ensured property safety and

cleanliness.

. * Focused on the both important element of the role - Business

management as well as people management.

. * Managerial approach - delegation and supervision

. * Great organization and communication skills

. * Customer Service focused - Customer handling skills

* Throughout 2010 I also had the management of Hotel Conde de Orgaz

(maternity leave).

Results:

After 2008 (first crisis year with 22% droping in sales) following 2

years sales grew up 18% and the costs were reduced by 13%.

Improved customer relations and online guest reviews.

Period: 2006-2007

Company TRANSHOTEL Tour Operator (Madrid, Spain)

Position: Germany Contract Manager

Immediate Superior: Ursula Niemman

Main activities:

* All communications in german

* Continuously monitoring activity, cost and performance.

* Monitoring contract budgets & forecasts.

* Negotiating and managing external and internal contracting arrangements.

* Ability to overview situations.

* Key competencies; Negotiating contracts, Problem solving, Estimating and

pricing

Results:

I operated with more than 500 hotels in northern Germany.

Period: 2001-07

Company HOTEL ZENIT CONDE DE ORGAZ 4* (Madrid,Spain) (96 rooms, 6

Conference Room, 1 Restaurant)

Position: Front Office Manager

Immediate Superior: Jesus Eg es (Hotel Manager)

Direct Subordinates: 6 Staff

Main activities:

* Manage hotel front office personnel training and shift scheduling.

* Coordinate monthly staff meetings that address any outstanding issues and

supervise the agenda.

* Was responsible of the hotels online booking system.

* Overseeing the professional execution of guest calls, messages, packages,

and guest amenities.

* Promoting hotel services with enthusiasm, demonstrating hotel s

superiority.

Results:

Average occupancy 87%. High customer satisfaction.

Period: 1999-2001

Company PANAVISION Tour Operator (Madrid, Spain)

Position: Groups

Immediate Superior: Marisa Maroto

Main activities:

* Responsible for the overall planning and scheduling

* Maintain excellent relationships with owner, consultants, subcontractors

& public

* Strong interpersonal and communication skills

Results:

I controlled from 85 groups first year until more than 150 last year.

Period: 1998-99

Company TREFF PARK HOTEL BLUB 4* (Hotel in Berlin) (140 rooms, 3 Conference

Room, 1 Restaurant)

Position: Recepcionist

Inmediate Superior: Frau K nig

Main activities:

* Keeping all hotels services, products, special promotional offers and

pricing.

* Checking guests into and out the hotel, allocating rooms, preparing bills

and taking payments.

* Dealing with complaints or problems

* Dealing with reservations and cancellations.

Period: 1995-98

Company HOTEL MAYORAL 3* (Toledo,Spain) (125 rooms, 2 Conference Room, 1

Restaurant)

Position: Front Office Manager

Immediate Superior: Carmina (Hotel Manager)

Direct Subordinates: 5 Staff

Main activities:

* Manage hotel front office personnel training and shift scheduling.

* Coordinate monthly staff meetings that address any outstanding issues and

supervise the agenda.

* Overseeing the professional execution of guest calls, messages, packages,

and guest amenities.

Period: 1994-95

Company HOTEL ETCHE ONA 3* (Bordeaux,France)

Position: Recepcionist (Professional Practices)

Main activities:

* Checking, reservations, cancellations, dealing with complaints...

Period: 1993-94

Company ASHLEY LODGE HOTEL 3* (Manchester,England)

Position: Recepcionist (Professional Practices)

Main activities:

* Checking, reservations, cancellations, dealing with complaints...

Education

Date: 1989-93

School: School of Tourism VOX (Madrid, Spain)

Degree: TOURISM AND HOSPITALITY

Date: 2009-10

School: Alfonso X el Sabio University (Madrid, Spain)

Degree: MASTER OF TOURISM, HOTEL AND EVENT MANAGEMENT.

Date: 2012-13

School: San Jorge University (Sevilla, Spain)

Degree: POSTGRADUATE IN F&B MANAGER

Date: 2013

School: Cornell University (Ithaca, USA)

Degree: GENERAL MANAGERS PROGRAM

Languages

. Spanish - Mother Tongue.

. English - Full Professional Proficiency

. German - Full Professional Proficiency

. French - Full Professional Proficiency

. Italian - Professional working Proficiency

Computer

Software: All Windows opperating systems, Microsoft Word, Excel.

Anual Salary:

I expect salary according to the company norms and my qualification and

experience.

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