Customer Service Supply Chain

WILLIAM J. RIPPIN

*** ******** ***** ( Butler, PA 16001

Home: 724-***-**** ( Cell: 724-***-**** ( Email: ab9xxd@r.postjobfree.com

SENIOR LEVEL SUPPLY CHAIN EXECUTIVE

Supply Chain executive with expertise in warehousing, distribution, global

sourcing, forecasting, production planning and customer service. A proven

track record of success in providing excellent customer service to major

retail and professional accounts while keeping costs under control. A

resourceful decision maker who combines strong leadership and

organizational skills with the ability to interact with employees at all

levels within a corporation to achieve short term and long range

objectives.

CAREER ACCOMPLISHMENTS

MILWAUKEE ELECTRIC TOOL CO.

Milwaukee Tool is a leading manufacturer of power tools and accessories.

Key customers include Home Depot, W.W. Grainger, Ace Hardware.

VICE PRESIDENT SUPPLY CHAIN MANAGEMENT

. Responsible for developing and leading a supply chain

management process that includes; demand planning, supply

planning, transportation, distribution, inventory

management and customer fulfillment.

. Responsible for integrating the purchasing function into

the supply chain management group at Milwaukee.

. Developing a global supply chain management process that

will include North, Central and South America, Asia,

Europe, Australia and New Zealand.

ACHIEVEMENTS:

. Implemented the John Galt demand planning system for the

Milwaukee product sold worldwide through U.S. distribution.

Developed the framework to plan the demand globally for all

Milwaukee products produced in the U.S. and the PRC.

. Developed a new supply planning system for the U.S and PRC

production plants that incorporated global requirements.

. Developing a process to manage supplier relationships as it

relates to commodity pricing, payment terms, supplier

quality, and cost reductions.

. Integrate the Milwaukee purchasing group into the global

TTi structure.

. Implement rigorous purchasing operations reviews.

WERNER CO.

1993 - Jan 2008

Werner Co. is the leading U.S. manufacturer and distributor of ladders and

related climbing equipment. Key customers include: Lowe's, Wal-Mart, W. W.

Grainger, Sherwin-Williams. Werner Co. underwent a successful Chapter 11

reorganization in 2006-07

SENIOR VICE PRESIDENT, SUPPLY CHAIN & GLOBAL SOURCING

. Directed logistics and customer service organization of 75

salaried and 200 hourly associates and $75 million in

annual expenditures. Functional departments include:

transportation management, warehousing, inventory control,

logistics analysis, customer service and order processing.

. Directed a Global sourcing organization for finished goods

both from Asian and the United States sources. The total

value of goods purchased was $50 million.

. Directed the overall operational planning functions for the

corporation which include; forecasting, production planning

and distribution planning.

ACHIEVEMENTS:

. Increased service levels to customers from 85% to 99.1%.

. Increased finished goods inventory turnover from 5 to 10.

. Increased staff efficiency by a factor of 4 in key areas

(customer service, transportation management, production

planning), saving millions of dollars.

. Built a highly skilled and adaptable management team that

is able to successfully react to the ever-changing business

environment and customer requirements.

. Responsible for six major (200,000-600,000 sq. ft.)

distribution center openings/closings on time and on

budget.

. Implemented a robust Sales Operations and Planning process

in the company.

ACTION INDUSTRIES

1991 - 1993

Action Industries was the leading U.S. importer and manufacturer of low-

cost promotional houseware and giftware items. Key customers included:

Sears, K-Mart, Eckerd Drugs, and Wal-Mart.

VICE PRESIDENT, OPERATIONS

. Directed logistics and manufacturing organization of

approximately 100 employees and annual expenditures of $20

million. Functional departments included a plastics

manufacturing plant, transportation management,

warehousing, inventory control and customer service.

. Initiated and led initiatives:

. Implemented an automated warehouse management system (WMS).

. Conducted major inventory and SKU reduction via late point

identification methods.

. Refocused inventory control and customer service functions.

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SERVISTAR CORPORATION

1980 - 1991

ServiStar was a leading hardware wholesale distributor with 3,800 member-

owned hardware/home improvement stores nationwide. ServiStar merged with

Cotter & Co. in 1998 to form TruServ Corporation, now known as True Value.

OPERATING OFFICER

. Directed warehousing and transportation functions including

ServiStar private fleet. Directed corporate inventory

control group managing $500 million in annual purchases and

improved inventory turnover by 50%. Developed and deployed

major corporate distribution systems and processes. Led

supply chain integration of Coast-to-Coast Hardware, a

member-owned hardware chain acquired by ServiStar in 1988.

ACHIEVEMENTS:

. Increased inventory turnover by 50%.

. Maintained the highest service levels in the industry.

. Implemented critical forecasting and DRP (distribution

requirements / inventory planning) software.

. Implemented nine VMI (vendor-managed inventory) programs

with key suppliers

SYSTEMS AND TECHNICAL EXPERTISE

. Implemented J.D. Edwards Warehouse Management system and

Customer Service module, the ITLS transportation routing

and rating system and B. T. Smith Focus Forecasting system

. Used the CAPS linear programming model to determine the

optimal supply chain

. Proficient in Microsoft Excel, PowerPoint and Project

EDUCATION

Masters in Business Administration, 1985

Indiana University of Pennsylvania, Indiana, PA

B.A. Business Administration, 1973

John Carroll University, Cleveland, OH

ASSOCIATIONS AND ACTIVITIES

. Member of: Council of Logistics Management, Supply Chain Organization

(SCOR)

. Conference speaker: Institute of Business Forecasting, Supply Chain

Organization

. Eucharistic Minister at St. Fidelis Catholic church.

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