Customer Service Data Entry

NADILA MUHETAER

*** ****** **. **

Leesburg, VA *0175

443-***-****

ab9nc4@r.postjobfree.com

EDUCATION

University of Maryland, Baltimore County (Baltimore, Maryland)

B.S. Financial Economics (graduated May 2013)

Northern Virginia Community College (Annandale Virginia)

Certification Program: Oracle Database Administration 11 g

SKILLS

• Languages: Fluent in Japanese and Uyghur

• Computer: Microsoft Office, Microsoft Excel, Adobe Muse, Oracle Database 11 g

EXPERIENCE

Swissport

Passenger Service Agent at ANA (Sterling, Virginia) July 2013-Present

• Assist passengers with misplaced baggage.

• Verify passenger departure documentation.

• Assist unaccompanied minors (UMs).

• Comply with all security requirements.

• Assist passengers on arriving international flights.

• Produce all required, work-related documentation.

Social Security Administration (Baltimore, Maryland) July 2012- Dec. 2012

Summer and Fall Intern

• Assist in checking confirmation and data entry

• Upgrade workbook for the Internal Cost Estimate & Actual Cost for Negotiating Reimbursable Services

• Handle customer service inquires related to administrative debt and collections

• Compile and analyze data used in Reimbursable Agreement Repots and Reimbursable Agreement Inventory Reports

• Work as a group member for the validation project of the Agreement Workflow Tool

UMBC Learning Resources Center (Baltimore, Maryland) January 2011-May 2013

Japanese Tutor

• Introduce Japanese culture to increase the student’s motivations toward Japanese study

• Provide helpful speaking practices to enhance students’ communication skills

• Review course materials and study ahead of the course to increase the student’s participation during the class

• Enhance students’ reading and writing skills through the use of mixed media

EXTRACURRICULAR ACTIVITIES

• The Japan-America Society of Washington, DC March 2013-April 2013

• UMBC Economics Council of Majors Fall 2011-May 2013

• UMBC Japanese Student Association Fall 2012-May 2013

• Volunteered as an English tutor September 2011-November 2011

• Uyghur American Association, Washington, DC Summer 2009

Volunteered for organizing community activities

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