Customer Service Manager
Resume:
JEFF E TOMASZEWSKI
*** ***** ****** *****, **********, PA 18058
ab9mr6@r.postjobfree.com
SUMMARY
Results-oriented distribution/logistics professional with extensive and diverse experience in
warehousing and transportation. Ardent proponent of the team concept with proven success in
increasing efficiencies and accuracy, process improvement and customer service.
HIGHLIGHTS
Warehouse and fulfillment Budget Management
Delivery Network Optimization Systems Implementation
Process Improvement Strategies Labor agreement
Negotiation
Inventory Control Customer-Service Oriented
PROFESSIONAL EXPERIENCE
xpedx – an International Paper Company
2009-2013
Logistics Manager – Clifton, NJ
Key member of a regional distribution team that coordinated storage and delivery throughout the Mid-
Atlantic Region. Exhibited strategic leadership and foresight in support of sustained sales growth.
• Identified inefficiencies and improved processes, resulting in improved throughput from 16.8 lines
per hour to 22.4 lines per hour.
• Designed warehouse procedures that increased order fulfillment accuracy from 92.3% to 99.2%
Central Lewmar 2006-2009
Distribution Manager – Newark, NJ
Promoted to position of Distribution Manager at corporate headquarters. Assigned the task of improving
customer service, increasing efficiencies and reducing operating expenses. Evaluated logistics operations
utilizing procedure reviews, interviews and customer site visits.
• Re-allocated resources for improved efficiencies – reduced operating expenses by more than
$500,000 dollars annually.
• Lead safety initiative, reducing the number of OSHA recordable injuries in 2009 from 24 to
6.
Jeff E Tomaszewski – Page 2
Central Lewmar, dba Whiteman Tower 2000-2006
Warehouse Manager - Wilkes Barre, PA
Managed the strategic path and day to day operations of a 100,000 sq ft distribution facility located in
Northeast PA. Established handling cost standards and economical shipping/receiving practices.
Implemented strategic delivery policies.
• Managed unparalleled growth
o Warehouse inventory dollar value increased from $3MM to $6.9MM
o Product line increased by 4,000+ SKUs
o Recruited, hired and trained 20+ new employees for handling and delivery
EDUCATION
The University of Scranton
Scranton, PA
Master’s Degree – Operations Management
Grand Valley State University
Allendale, MI
Bachelor’s Degree – Business Administration
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