Customer Service Sales

U LJAN “JUL IAN” COBO

E ducation and Certifications

Master of Accounting and Financial Management Currently

A ttending

Keller Graduate School of Management Devry

U niversity 2014

BA in Travel and Tourism /Accounting Minor Saint Cloud

State 2005

AAS in Automotive Repair Harry T Fultz, 2000

Certified Interpreter with M innesota Department of Health

Work H istory

Wells Fargo Home Mortgage April 2012-

Present

Home Loan Processor 4/5 Minneapolis, M N/

C learwater Beach FL

• VA, FHA, Harp, Texas Refinance, CEMA Refinance, Purchases and non conforming

loans

• Demonstrated excellent customer service skills

• Ability to handle confidential material in a professional, ethical manner as I’m

respecting all Well Fargo policy and procedures.

• Excellent verbal and wr it ten communication skills.

• I speak three different languages f luently such as Albanian, I talian and English

t hat can be an asset to the company.

• Strong interpersonal skills, team player, polite and respectful with co-worker,

clients and management.

• Ability to perform tasks with limited supervision.

• Experience with Windows operating system and keyboarding skills

• Software – People Soft, Clarity, Navigator, Excel

Shift Manager / Auditor (Part-Time -Weekends) J une

2010- March 2013

American Inn and Suits

M inneapolis, MN

• Performed duties related to arrival and departures of guests, processed payments,

resolved guest concerns, managed housekeepers

• Upgraded and up sold rooms as per guest request, t rained other employees,

balanced hotel payments, and sales

Accounting Assistant Feb 2010 - June 2011

Ramada Northwest M inneapolis & Grand Rios Indoor Water Park B rooklyn

Park, MN

• Held full responsibility for account payables and receivables

• Maintained proper and complete accounting records for the hotel

• Ensured all revenues and receivables were accounted for in respect of the guest

ledger

• Ensured all cash f loats were in place across the hotel

• Collected daily cash t ransactions and reconciled them to receipts and our

accounting system

• Ensured all cash and credit card were banked and accounted for in a t imely

manner.

• Carried outother tasks as directed by the Accounting Manager

Agency Owner Operator April 2008 –

J an2010

Avis Budget Group Minneapolis, MN

• Trained new employees, hired and terminated them based on business needs

• Submit ted bids and orders for car rentals with different repair/body shops

• Developed procedures and guidelines for profitable operation. Managed and

p rovided high customer service

On Call Interpreter- Free Lancer Feb 2006 –

M arch 2013 Self Employed

M inneapolis, MN

• Attended medical appointments, social services appointments and court and

community events with individuals that needed an interpreter

• Interacted with physicians and other medical personnel on a regular basis

Assistant Manager Oct 2003 - Jan 2006

A merican Inn and Suits Saint Cloud,

MN

• Oversaw all aspects of the hotel operations including: guest relations, front desk,

housekeeping, maintenance, finances, team building, and staff development

• Performed duties related to arrival and departures of guests, processed payments,

resolved guest concerns, upgraded/ up sold rooms as per guest request, t rained

other employees

• Balanced hotel payments, sales, customer service, checked chemicals levels for

spa/pool

Night Auditor J an2003 - Jan 2004

Best Western Americana Inn Saint Cloud,

MN

• Gained experience in hotel front desk

• Performed wide variety of job duties, including front desk reservations, night

audit, answering phones, and clerical work

Dental Sales June 1998- July

2000

I L BANO Dental T irana,

A lbania

• Actively prospected, pursued and closed Dental Product Sales

• Consulted with other sales personnel and customers to assess customers' needs

• Conducted and demonstrated t raining sessions for customers, sales

representatives, and equipment specialists

• Ensured timely and accurately t ransmission of customer orders, financed

a rrangements.

• Performed installations and provided initial t raining and support to our clients

Computer Skills

Software –, Quick Books,Clari ty,Navigator, Excel, Nova, Opera, Fidelio, Power Point,

Publisher, Word,Outlook, HSS,

L anguages Known

English- Fluent, Albanian- Fluent, I talian Conversational, Spanish- Beginner

Volunteer Activities &Awards

Pan Albanian American Vatra Grand Winner 2002 &2003

SCSU cultural sharing scholarship winner 2001, 2002, 2003,

2004

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