Manager Customer Service

OBJECTIVE

To obtain a challenging and professional position at an innovative and successful company

EDUCATION

Currently Enrolled-University of Central Florida-Masters Degree in Career and Technical Education

2007- New Paltz State University- Bachelors Degree- Sociology

PROFESSIONAL SKILLS

Ø Completed Consumer loan applications, reviewed applications for approval and or denial.

Ø Processed and completed consumer loan closings upon manager approval. Followed up with payment reminders and in-house

collections on delinquent accounts.

Ø Processing and Recording of Mortgage deed liens, by established deadlines daily. Generated daily reports of Deed lien statuses to

submit to supervisor.

Ø Loan Modification processing with in-house Mortgage Clients.

Ø Professional and diligent self-starter, who completes all task and duties in a manner well above that which has been expected.

PROFESSIONAL WORK EXPERIENCE

2010-Present- Tax Preparer/Consultant-Self employed

2010-2011-CUSTOMER CARE PROFESSIONAL-United Health Group- Kingston New York

Answer incoming phone calls from Providers and Customer who are employed and insured through the state of New York. Advise of benefits

and claim status.

2008-2009-LOSS MITIGATION SPECIALIST-Washington Mutual-Melbourne Florida

Inbound and outbound loss mitigation, in house collections, modifications on mortgage loans.

Completed financial phone interviews and budgeting with delinquent Mortgage and Consumer Loan customers.

01/2008-10/2008-ASSISTANT MANAGER-Sunbelt Credit Corp-Melbourne Florida

Acting Branch Manager in absence of Manager. Ran branch and met and planned Branch goals and activities for all marketing events. Branch

opening and closing.

Mailings and home visits to delinquent as well as prospective customers. Title filing, court filing, and file management. Tax preparation branch

funds to local bank.

Coordinate weekly marketing events for new and former customers to increase profit. Proactively met financial center goals on a daily,

monthly and annual basis.

2006-SENIOR AFTER-SCHOOL ASSISTANT- Orange County Community College-LPPP-Newburgh New York

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Supervised After-school assistants and participants. Taking attendance and submitting daily and weekly program progress reports to program

coordinator.

OFFICE ASSISTANT-2006

Provided academic support and tutoring in all subject areas, to student’s grades 6-9

Prepared and distributed daily and weekly to reports to program coordinator

Performed all office duties for Program director in office setting,

Event Planning, faxing, spreadsheets, mail merge, and data input phone calls

2003-2004-AUTOMOTIVE FINANCING REPRESENTATIVE/Q A Specialist-Percepta-Melbourne Florida

Monitored and Evaluated Daily CSR calls on IEX. Performance review and quality call and assurance of company policies and call

procedures.

Proficiently dealt with customer inquiries, and account maintenance by, troubleshooting, on the phones in a customer service. Setting up

payment plans and processing auto loan payments.

2001-2002-DEED LIEN RECORDING CLERK- MORTGAGE 1-Melbourne Florida

Recording and research of Mortgage liens . Processed daily and met goals as expected

2000-2001-CORPORATE BANKING SPECIALIST- CSR- Premier National Bank Fishkill New York

Handled Customer accounts, loans, telephone transfers, stop payments, check cashing, deposits, money orders. Processed money orders, bank

checks, traveler checks, bank balance, transfers and all other banking specialist duties.

1998-2001-Seasonally-QUALITY ASSURANCE SPECIALIST/W-2 TAX PROCESSOR-Fleet Tax Processing Center

Collect all processed W-2’s and 1040 Tax Return from preparers and assure that all of the pieces of information have been verified prepared

and calculated correctly.

ADMINISTRATIVE and BANKING SKILLS-

Proficient in Microsoft Office, Excel, Word, PowerPoint, Access,

AS400, Total View IEX, WordPerfect, DOS and Windows.

Internet search expert. Ability to type 40 WPM, Numpad 7000 strokes pm.

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