Manager Service
Resume:
Miami, FL 331**-***-****
Cellular (305)
winmar2122@yahoo.
com
Winston A. Marsh
Objective Dynamic, detail-oriented and established
Housekeeping, Facilities Management and
Environmental Services Professional with more than
20 years experience and a proven track record .
Effective oversight of large facilities and
budgets. Strong knowledge of custodial and
janitorial services. Seek a position where strong
leadership, extensive knowledge and experience are
held at a premium for a first class organization.
Core Account Management ? JCAHO Readiness ? Infectious
Competencies Prevention Training ? OSHA Regulatory Compliance ?
Team Leadership ? Communications ? Customer
Professional Relations ? Operations Improvement ? Customer
experience Service/Support
2005 to Present Sodexo USA
Director - Custodial/Environmental Services
JFK Medical Center - Atlantis, FL
University of Minnesota Medical Center, Fairvew -
Minneapolis, MN
University Medical Center - Las Vegas, NV
Naples Community Hospital - Naples, FL
Manager - Custodial/Environmental Services
Overall day-to-day responsibility for
custodial/housekeeping/environmental services
operations.
Execute the hiring and training functions of unit
personnel.
Maintain payroll records.
Maintain a high level of customer satisfaction and
quality services.
Provide strong leadership and foster development
and training for all staff.
Manage area of responsibility to meet financial
objectives.
Represent Sodexo in high level client meetings.
2003 - 2005 Royal Caribbean Cruise Line Miami, FL
Facilities Cleaning Specialist
Directs the Hotel Department facility function
onboard the vessel.
Determines the assignment of duties,
responsibilities and workstations to employees.
Observes and evaluates work procedures to ensure
quality standards and service is met.
Initiates personnel actions such as new hire
requests and discharges, to ensure proper staffing.
Initiates approval process for overtime needs.
Mentors, develops and provides on-the-job training
to subordinates to strengthen their current
performance and preparation for future advancement.
Reviews financial transactions and monitors budget
to ensure efficient operation and to ensure
expenditures stay within budget limitations.
Reviews requisition estimates for product
replacements, supplies, parts, equipment,
machinery, purchases, etc. Maintains maintenance
costs at reasonable levels without affecting
quality standards.
Tracks maintenance schedules.
Implement's Royal Caribbean International's brand
standards for the Hotel facility function.
Reviews audit results, discusses with subordinate
personnel and implements audit recommendations.
Oversees the care, use and maintenance of all
equipment, machinery, supplies, etc. for the Hotel
facility function. Inspects installation progress,
including electronic equipment, instruments,
products and systems to ensure compliance with
established specifications, safety standards, and
applicable codes and regulations.
Enforces and follows U.S.P.H. standards, safety,
environmental, etc. for Hotel area and related
equipment and machinery.
Consults with specialty staff such as the
environmental and safety to ensure compliance with
policies and directives.
Confers with ship management to assist in the
planned integration of all departments and product
offerings to enhance the guest experience through
hotel facility requirements.
Investigates and resolves hotel facility quality
and service complaints of guests.
1994 - 2003 Norwegian Cruise Line Miami, FL
Executive Housekeeper
Responsible for the efficient and cost effective
operation of the Housekeeping Department and
ensuring that predetermined standards of
cleanliness and service are met.
Report directly to Hotel Director and Staff Captain
and keep them informed on all matters concerning
the department. Provide input in the preparation of
the departmental budget and operate within the
parameters of the approved levels.
Areas of responsibility include but are not limited
to guest staterooms, public rooms, guest and crew
stairways, guest and crew corridors, crew quarters,
room service/bell boxes, housekeeping lockers and
pantries, mess rooms, linen room, laundry and
tailor/upholstery shop.
Manage, supervise, schedule, train and evaluate
staff in excess of 100. Conduct regular
departmental meetings providing an opportunity for
open discussion and communication on all matters
relating to the department, ship and Company
activity. Offer opportunities for subordinates to
discuss grievances, suggestions and complaints and
provide solutions as necessary. Strive to maintain
a high level of morale within the department.
Responsible for motivating all subordinate
personnel in matters relating to performance and
personality to encourage the development of a
professional and courteous attitude with guests and
fellow crew. Appraise all subordinate personnel
and ensure that equal promotional opportunities are
offered as required. Monitor and review working
schedules to ensure adherence to permitted
workloads.
In cooperation with the Environmental Officer,
organize and detail the offloading of garbage in
each port. Ensure that proper receipts are
received and report the same to Chief Purser and
Hotel Director
Responsible for establishing flexible and adaptable
routines and schedules for cleaning and maintaining
all areas of responsibility. Regularly review and
evaluate these routines and schedules and make
necessary changes to ensure that standards are not
compromised. Conduct regular inspections as a
monitoring measure.
Responsible for submitting repair and maintenance
lists for all equipment, furnishings and other
items in areas of responsibility on a regular
basis. Follow up with the appropriate departments
on all such items to ensure their completion.
Responsible for recommending new methods, equipment
and materials that can improve the efficiency and
standards within the department.
Liaise with the Group Services Coordinator to
ensure that proper set ups are provided and
requests are met for all corporate and incentive
group clients' activities and special functions.
In cooperation with the Front Office Manager,
responsible for re-housing guests when requests are
made or when problems occur.
Meet with guests and provide problem resolution in
regards to staterooms, laundry and all other areas
of responsibility.
Responsible for the efficient and safe operation of
the Room Service pantries and bell boxes.
Responsible for the efficient and safe operation of
the Linen room, tailor and upholstery shops.
Responsible that all inventories for linen, cabin
amenities and cleaning supplies are maintained in
accordance with Company standards and regulations.
Ensure that requisitions for all aforementioned
items are submitted for approval. Monitors
deliveries and controls issuance of all required
items in accordance with budgeted levels.
Organize and supervise loading and distribution of
guest luggage on embarkation days as well as the
offloading of luggage for mid-cruise sign offs and
on debarkation.
1990 - 1994 Norwegian Cruise Line Miami, FL
Head Steward, Second Steward, First Steward
1975 - 1990 Norwegian Cruise Line Miami, FL
Room Steward
Accreditations
Lean Sig Sigma Yellow Belt
Johnson and Wales University - Courses in "Human
Behavior", "Leadership" and "Coaching Skills for
Managers"
Life Safety Certification
Management of Hazardous and Solid Waste
CDC Vessel Sanitation and Public Health
Certification
STCW-95, Regulation A V1/1,2,3 & 4
Crisis Management and Human Behavior
Crowd Control
References Available upon request
Contact this candidate