Manager Customer Service
Resume:
RESUME
Elena Tichonow a.k.a. Raap
Henderson, NV 89002
WORK HISTORY
Cintas – M Resort JOB TITLE Uniform Room Attendant
***** *as Vegas Blvd. S MANAGER Ben Devlin
Henderson, NV 89044 FROM 1/09 TO 5/12
I was an integral part to the implementation of the uniform room at the M Resort prior to opening,
including but not limited to imputing names and job titles of new employees, assigning conveyor slots for
employees and bar-coding all uniform articles, scanning out all soiled uniforms to go to dry cleaning,
scanning in laundered uniforms, sorting as to slot #'s, ensuring all uniforms are in good repair, un-
assigning garments when required, maintaining current inventory of all garments in the room, imputing
all PO's for new garments ordered and receipt thereof, maintaining current pricing of all garments,
entering specifications and pricing for all new style of garments, weekly new employee fittings, assigning
slots and garments to the aforementioned employees and creating a friendly and professional relationship
with all M Resort team members. I was called upon to train new attendants and supervisors at four Station
Casino properties when Cintas was awarded the contract for the Station Casino takeover. During the
Manager's absences, I assumed the Supervisor's duties. Along with the above duties, I submitted weekly
and monthly accounting reports, ensuring all required garment orders were submitted and maintaining
lines of communication with our local sales representative and the Hotel Department Managers via
email, ensured that all problems were solved in a timely fashion and the room ran smoothly on a daily
basis.
Rebel Refrigeration JOB TITLE Office Assistant/Dispatch
2360 S. Highland Dr. MANAGER Jack Hathaway
Las Vegas, NV 89102 FROM 04/08 TO 08/08
Responsible for Customer Service including but not limited to receiving calls requesting A/C and
Refrigeration repairs, scheduling and dispatching service and repair calls for all technicians, debriefing all
technician repair descriptions throughout the day issuing purchase orders and requisitions, research part
prices and availability, tracking part orders, matching invoices to purchase orders and some billing. Also
made follow-up telephone calls to clients to ensure the technician was courteous and professional and that
the repair was completed.
Jake’s Wire Rope & Rigging JOB TITLE Purchasing Agent
3365 B W Patrick Lane MANAGER Kathy Harmon
Las Vegas, NV 89118 FROM 10/05 TO 03/08
Originally hired for the Inside Counter Sales position but promoted to Purchasing Agent. Responsibilities
included balancing credit card and cash sales from the previous day, process all credit account
applications along with setting up said accounts, purchasing all parts for the Wire Rope and Lift
Equipment divisions following strict budget guidelines with weekly budget meetings with the CFO to
justify all expenditures including company credit card charges, maintaining a detailed Vendor’s list for
both companies and research prospective Vendors for said companies, issuing all PO’s, maintaining
journals for Wire Rope and Lift Equipment, matching all packing slips to PO’s as parts come in and
printing a parts received report to coincide with parts received. Monthly, I was required to do a parts
deduction report based on all parts used to construct all rigging for the year-end inventory. I worked
closely with the A/R department making collection calls if necessary and the A/P department, ensuring all
Vendors were paid within the Net 30 guidelines and lastly, assisted in counter sales and call taking when
required. During my employ, I obtained a Certification for Rigging with the Crosby Group, Rigging
Inspection Certificate with Lift Equipment and a Sling Inspection Certification with Lift All.
I consider myself an honest, dependable and loyal employee. I embrace any challenge and take great
pride in a job well done. I welcome the opportunity to learn and enjoy being kept busy. I treat all fellow
employees with respect, consideration and professionalism and insist on being treated the same. I am
proficient in Windows, Word, Excel, Maxwell. Success Ware and Foundation.
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