Customer Service Sales

Regnard Rodney

IT/ CSR/ Data Entry/ Management/ Supervisory/ Quality Assurance, Junior

Programmer, Networks & Systems Engineer

Marietta, GA

ab9af9@r.postjobfree.com - 404-***-****

Regnard Rodney Jr.

120 Caswyck Trace, Alpharetta, Georgia, 30022; 404-***-****; 404-***-****; ab9af9@r.postjobfree.com

Objective Obtain a position where I can maximize my management skills, quality assurance, program

development, and IT experience.

Qualifications • Offering a background of experience in Business Management, Problem Solving, Advertising

Sales, Computer Technology, Data Entry, Customer Care Consultant, Staff Supervision, Quality Control,

Inventory Management and Implementing Policies and Procedures.

• Languages fluency: English, French, Malay, Creole, as well as Advanced Spanish.

• Computer proficiency: Microsoft Office Suite; Operating Systems: Management Principles; HP Quality

Center; A+; Network+; Hardware Configuration; Technical Writing; Junior Web Designer; Internet Commerce;

SQL Server Database; Management Troubleshooting & Security; Red Hat Linux Active Directory & DNS

Support. (Troubleshooting, Application Software and Data, Resource Management, UNIX/Linux, Windows,

Macintosh OS X, MVS/IBM, Windows 2003 Server, Novell Netware, Windows Vista, Windows 7…);

Programming Logics and Design; Gaming; Computer Networking: [Network Management: Network Security:

(Sam Spade, LAN Survey…), Wireless, NPM, Solar Winds, VM Server, PSTN, Hybrid, VPN, VANs, MANs,

Implementation, Design, Operation…), Protocols, Data Communications: (Data Coding, Data Link Control

Protocols, Transmission Media, Communication Circuits…), Communication Networks: (LANs: (Systems,

Installation, Operations…), WANs, Internetworking: (Internet: ( DUN, ISDN, DSL, Applications: (HTML, XML,

HTTP…); Virtual Machine: (VMware Gh.o.st, Chrome, Virtual Box, Server 2000, Virtual PC…); Visio 2005;

Applications: (Oasis: Call center application, Avaya Hardware: (Motherboard, CPU, Dell, Compact…); E-

mail… Cabling : Network Wiring: (Media Connectors, Design Installation, Troubleshooting)… etc

Professional

Experience Alorica Inc. 2021 Barett Park Drive, NW, Kennesaw, GA 30144, Tel: 678-***-****

CSR / Tech Specialist. 09/11-04-12

• Provide Verizon Wireless client support and technical issue resolution via E-Mail, phone and other electronic

medium.

• Troubleshooting and resolving customer problems.

Home Depot, Inc. 2455 Paces Ferry Road NW; Atlanta, GA 30339; Tel: 770-***-****

French QA. 05/11-07-11

• Test plan and defects log using HP quality center.

• Conduct quality testing.

Aarons, Inc. 105 Place Blvd, Kennesaw, GA, 30144, Tel: 678-***-****

Customer Support / Dell-HP Sales. 02/10 – 9/10.

• Sales potential ranging from $1 million in revenue over one year.

• Provided quality service in a high volume central processing/distribution center.

Ryla, Inc. 2021 Barett Park Drive, NW, Kennesaw, GA 30144, Tel: 678-***-****.

Customer Care Consultant. 09/09 - 12/09.

• Provided information in response to inquiries about products and resolve complaints.

• Mediated technical assistance, support, and advice to customers.

Car Spa, Inc. 10440 Roswell Rd, Roswell, GA 30077, Tel: 678-***-****

Quality Control. 12/08 - 07/09.

• Resolved customer complaints.

• Compiled lists describing product or service offerings.

DiGi, Inc. Jalan Delima 1/1, Subang 40000 Shah Alam, Selangor Tel: +603-****-****.

CSR / Supervisor. 11/03 – 12/07.

• Trained Customer Care Consultants.

• Supervised and coordinated activities of CSR engaged in customer service activities.

Education ITT Tech: IT-Networks & Systems Engineer

Personal Willing to relocate or travel.

References Excellent personal and professional references will be provided upon request.

WORK EXPERIENCE

Sales/ French Merchant Service Technical Support

Incomm, Inc - Norcross, GA - January 2013 to May 2013

Responsibilities

• Troubleshoot Merchants Terminals over the phone

• Assist customers in Canada as well.

French Document Prep/Imaging

Home Depot, Inc - Atlanta, GA - November 2012 to December 2012

Responsibilities

• Review French and English Files and documents.

• Speed and accuracy / adhere to daily quota

Sales / Customer Service Specialist III

Cobb Energy - Procore Solutions, Inc - Kennesaw, GA - July 2012 to November 2012

Responsibilities

• Receives calls regarding bill inquiries and payment arrangement from utility customers based in Hawaii.

• Participates in new hire training classes and other cross-training classes as needed.

CSR / Tech Specialist.

Alorica Inc. - Kennesaw, GA - September 2011 to April 2012

• Provide Verizon Wireless client support and technical issue resolution via E-Mail, phone and other electronic

medium.

• Troubleshooting and resolving customer problems.

French QA.

Home Depot, Inc. - Atlanta, GA - June 2011 to August 2011

• Test plan and defects log using HP quality center.

• Conduct quality testing.

Customer Support / Dell-HP Sales

Aaron Rents Inc - Kennesaw, GA - February 2010 to September 2010

• Identifying and selling appropriate products and services to meet the full range of customer's needs.

• Providing a superior customer experience according to Aaron's Home Solution Center standards.

• Working effectively in a team environment.

• Driving potential sales revenue ranging from half to 1 million dollar per year.

• Provided quality customer service with a high volume central processing and distribution center.

• Kept apprised of products, services, promotions and warranties.

sales

Wal-Mart Stores, Inc - Acworth, GA - October 2009 to December 2009

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires in my

department.

• Place special orders or call other stores to find desired items.

• Assist customer with product selection.

• Answer questions regarding the store and its merchandise.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Greet customers and ascertain what each customer wants or needs.

Sales / CSR

Ryla Telecommunication, Inc - Kennesaw, GA - September 2009 to December 2009

• Ensure that Ryla's customers receive an adequate level of service or help with their questions and concerns.

• Provide information in response to inquiries about products or services and handle/ resolve complaints.

• Provide technical assistance, support, and advice to customers.

• Resolve billing or service complaints and refers grievances to designated departments for investigation.

• Complete contract forms, prepare change of address records, and issues discontinuance orders, using

computer.

• Inform customers of estimated delivery schedules, service contracts, warranties, or other information

pertaining to purchased products.

quality control

Car Spa, Inc - Roswell, GA - December 2008 to July 2009

• Supervise and coordinate activities of workers engaged in washing and polishing automobiles and performing

related services in automatic car wash: Inventories supplies, such as detergents, brushes, and tire-blacking

compound.

• Quote prices to customers desiring such services as automobile waxing and polishing.

• Resolve customer complaints.

• Keep records of daily receipts of employee time and wage data, and supplies used.

• Identify, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market

characteristics, and cost and markup factors.

• Compile lists describing product or service offerings.

Customer Service/ Supervisor

DiGi Telecommunications (Malaysia) Sdn Bhd - November 2003 to December 2007

D'House, Lot 10, Jalan Delima 1/1, Subang Hi-Tech Industrial Park, 40000

Shah Alam, Selangor Tel: +603-****-****.

Customer Service/ Supervisor. 11/01/2003 - 12/18/2007.

• Supervise and coordinate activities of Customer Care Consultants engaged in customer service activities.

• Plan, prepare, and devise work schedules, according to budgets and workloads.

• Observe and evaluate Customer Care Consultants' performance.

• Address customers' specific needs and help them make the most of our products and services.

• Efficiently manage and respond to a variety of questions and issues that may require troubleshooting,

research or collaboration with our team while I listen and reassure our customers.

• Train and instruct Customer Care Consultants.

• Communicate with other departments and management to resolve problems and expedite work.

EDUCATION

BS in Computer Electronics Engineering

ITT - Kennesaw, GA

2009 to 2013

SKILLS

MCTS 60-780, A plus ready, Networking, CCNA, Microsoft Suite, Advance French, Unix, MaC

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