Customer Service Manager

RACHEL LEWIS

**** ****** ** ******, ******** ****5

Home: 708-***-****, email ab99cf@r.postjobfree.com

Objective: Seeking an outstanding company or organization to work for.

Call center representative

The Huntington Resource 523 West Old northwest Hwy Suite 301 Barrington,

IL 60010

Received inbound calls and made outbound calls using five 9 software.

Interacted with callers and took required information for educational

purposes. Then verified information and submitted information through

lead systems. Also three week training in technical billing support for

Arise for At&t.

3/26/2011-05/26/2013

Personal Summary

Experienced Customer service Rep, who believes in giving customers the

best service.

Excellent training in clinical setting at Meadowcrest Nursing Home

Ability to learn new concepts and skills

Knowledge of Universal Precautions and Infection Control

Good verbal and writing skills

Education: Current University of Phoenix student seeking my Associates

Degree in Business

Certifications

Certified Nursing Assistant, Phlebotomy, Ekg CMK Healthcare Institute

Westmont, IL 2010 Daley

College Chicago, IL

1998

Licensed Illinois Loan Originator 2008

Work History

Caregiver

CRS Corporation Homewood, IL 60430

January-2006-December-2011

Performing a variety of duties such as obtaining household supplies and

running

errands.

Accompany clients to doctors' offices and on other trips outside the

home.

Providing transportation, assistance and companionship.

Administer prescribed oral medications under written direction of

physician or

As directed by home care nurse and aide.

Care for children who are disabled or who have sick or disabled

parents.

Massage patients and apply preparation and treatments, such as liniment,

alcohol

rubs, and heat-lamp stimulation.

Maintain records of patient care, condition, progress, and problems in

order to

report and discuss observations with a supervisor or case manager.

Provide patients with help moving in and out of beds, baths, wheelchairs

or

automobiles, and with dressing and grooming.

Kelly services

March 1999- April 2001

Material handler, packager and order puller

Handle many materials in the light industrial field which included boxes, paper and metals.

Packaged, stacked and pull orders for various companies in a warehouse environment.

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