Customer Service Manager

Terrence P. Foley

*** ****** ***.

Horsham, Pa. *9044

215-***-**** (Home)

570-***-**** (Cell)

ab8zcf@r.postjobfree.com

Professional Experience:

ESIS/ACE Group (TEMP)

Wilmington, De.

May 2011-February 2012

Senior Claims Representative

As a temp at ESIS/Ace Group I handled a large book of commercial accounts

consisting of both general liability and commercial auto. The accounts

consisted of Retail Stores, Restaurants, Truck Fleets, Hotels, Electric

Companies, Manufacturing, Cable TV, and Real Estate. I also assisted in the

evaluation and settlement of cases from field offices with favorable

results.

Self Employed

August 2009-April 2011

Electric Work

Inspected, upgraded and added electric service to residential properties in

both Pa and NJ.

Specialty Risk Services

(A wholly owned subsidiary of The Hartford)

King of Prussia, Pa.

(January 2006 - May 2009)

Senior Consultant

Managed the investigations, negotiations and resolutions of commercial

insurance claims. The book of business consisted of a large real estate

developer with malls across the country, a national chemical company, a

national construction company, a large commercial trucking company in the

mid west and multiple car dealerships in central and south Florida dealing

in high end vehicles.

TIG Specialty Insurance Company

Bethlehem, Pa.

(April 2001 - September 2005)

Senior Claims Specialist

I handled complex casualty claims involving commercial coach and school

buses along with general liability losses. The book of business consisted

of losses across the country. I also handled a public entity program in the

state of New Jersey that involved both general liability and professional

liability. The insured's consisted of Municipalities, Police Departments

and Boards of Education. Duties included setting and monitoring reserves,

resolving coverage issues, hiring independent adjusters for field

investigations, hiring defense counsel for litigated files and finally

evaluating all cases for settlement and/or denial. I was also responsible

for attending mediation and settlement conferences on major cases across

the country with favorable results. Twice a year I would set up settlement

days at defense counsels offices which proved to be very successful. I

would settle between 6 and 12 cases in one day.

Penn America Insurance Company

Hatboro, Pa.

(December 1995 - April 2001

Senior Claims Examiner

Penn America was an excess/surplus lines carrier. I handled commercial

property and casualty claims to conclusion in all 50 states. The book of

business consisted of risks such as bars, night clubs, motels, daycare

centers, contractors, commercial auto, special events, fitness centers and

apartment complexes with policy limits up to five million dollars. Duties

included setting and monitoring reserves, resolving coverage issues, hiring

independent adjusters for field investigations, hiring defense counsel for

litigated cases and finally evaluating cases for settlement and/or denial.

Other duties included attending mediation and settlement conferences across

the country with favorable results. I also acted as the liaison between the

Claims Department and Underwriting Department and attended weekly meetings

with the Underwriting Department. For 5 of the 6 years I was with the

company I attended a 10 city tour across the country speaking on claims

issues at their annual seminar given by Penn America for their Managing

General Agents.

Republic Western Insurance Company

Willow Grove, Pa.

(January 1989 - December 1995)

Assistant Regional Claims Manager

Assisted the Regional Claims Manager in the handling of complex casualty

claims involving commercial vehicles, general liability and product

liability losses. Responsible for training new adjusters and auditing claim

files. Field work involved going to the scene of major losses and

coordinating the investigation. Responsible for attending all major trials

in the northeast. Involved in all aspects of major losses from

investigation to settlement and /or denial. Responsible for all special

fraud investigations and liaison with fraud authorities and law enforcement

officials. I testified before several Grand Juries and was successful in

getting two gentlemen from Springfield, MA a life sentence for staging a

truck accident in that state. I was interviewed by ABC'S 20/20 who aired an

hour story on the case along with Good Housekeeping Magazine who published

a story.

Prudential Property & Casualty Insurance Company

Fort Washington, Pa.

(February 1977 - December 1988

Senior Casualty Representative

Handled auto and homeowner casualty claims. Work also included field

investigations consisting of obtaining statements, canvassing for

witnesses, activity checks, and surveillance, obtaining police reports and

interviewing police officers. The field work also included attending and

monitoring trials, settling cases that the inside representative had

difficulty with over the phone, obtaining medical records and interviewing

doctors. Also responsible for training new casualty unit representatives

for both inside and field work positions

Education:

Lackawanna College, Scranton, Pa.

Associate in Business Administration

Scranton Technical High School, Scranton, Pa

References available upon request:

Summary:

Versatile Insurance Professional with extensive experience. Delivers

superior customer service in all aspects of claims handling. Valued team

player and leader with proven ability to meet the expectations of both

internal and external customers, in order to bring about the most cost

effective resolution in claims.

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