Manager Representative

Clarence D. Mason

**** *. ****** ****

Email:ab6wbi@r.postjobfree.com

Phoenix, AZ 85040 Phone: (602) 228 - 0677

Summary of Qualifications

A highly organized individual with the ability to manage multiple projects

simultaneously and meet deadlines. Strong work ethics combined with a

commitment to excellence in all projects undertaken. Eagerness to learn new

skills and enhance the overall productivity of an organization. Excellent

communication skills, both written and verbal. Goal-oriented professional

with the ability to work independently or in a team atmosphere.

Professional Experience

Bank of America

Client Services Representative

02/13-07/13

. Answer and handle high volume of incoming Bank of America/ Merrill

Lynch client calls.

. Provide brokerage/banking account information, including but not

limited to account balances, deposit rates, funds transfers, checking

and visa activity

. Support Merrill Lynch Online, assisted with navigation, and

functionality

. Functionality included, but not limited to linking of accounts to

Merrill Lynch Online and statements, creating user friendly IDs, and

resetting client passwords

. Explain content, format and activity on monthly and quarterly

statements

. Consistently achieve minimal or beyond expectations for performance

metrics and quality standards

Rio Salado Community College

Outreach Representative

07/09-02/13

. Performs one-stop services to prospective, current and former students

in a call center environment

. Serves as a call center representative making outbound/ inbound calls

. Provide essential information about admissions, testing, course

placement, student records, basic financial aid and college programs

. Provides outbound calls from a specified list of students to generate

enrollments for a variety of calling campaigns

. Promote degrees and certificates to current and prospective students

. Accept and process credit card payments; notify students of payment

due dates

. Attend and participate in recruitment events and other related

activities

. Work in a team environment

. Evaluated transcripts from in state colleges/universities and out of

state colleges/universities

. Computer experience includes People Soft (SIS), Microsoft Word, Excel

Keefe Commissary, Buckeye, AZ 11/05 - 01/09

Assistant Manager

. Assist in all aspects of supervising, training, scheduling and

disciplining commissary staff

. Handle specific aspects of on-site inventory control including

ordering, receiving, stocking product and process orders

. Ensure all employees know and follow all rules, regulations, policies

and procedures of the correctional facility where they are located

. Collect and process completed order forms

. Maintain an open relationship and act as a liaison with the Department

of Corrections and Keefe Commissary Network

. Attend weekly, monthly and quarterly Department of Corrections staff

meetings at correctional site

. Process weekly time sheets for submission to payroll and maintain

attendance calendars and employee files for on-site staff

. Assist with performing required Employee Performance reviews for staff

Education

Eastern Arizona, Thatcher, AZ, 2 years

University of New Mexico Highlands, Las Vegas, New Mexico, 1 year

Volunteer Experience

Chandler, AZ, Arizona Youth Football League, 3 years

Contact this candidate