Customer Service Sales

** ** ***** ***

Boca Raton, FL ***** H: 561-***-****

C: 561-***-**** Charo DiDonato

Objective To obtain a position that can benefit from my

skills and previous work experience

Experience 2004-2010 MSC Cruises Ft Lauderdale, FL

Reservationist / Sales Agent

Accountable for generating cruise reservations

Serviced existing accounts

Responsible for the prompt efficient handling of

incoming phone inquiries

2002 Lodging.com Boca Raton, FL

Reservationist / Sales Agent

Responsible for generating reservations from a

worldwide network of hotels

Received incoming calls for new and existing

clients

Contacted member hotels and facilitated changes,

upgrades and resolved issues when necessary

1994-2001 Renaissance Cruises Ft Lauderdale, FL

Reservationist / Sales Agent

Accountable for generating cruise reservations

Serviced existing accounts

Responsible for the prompt efficient handling of

incoming phone inquiries

Special Accounts

Promoted in 1996 to Special Accounts desk in

recognition of advanced customer service skills

Primarily handled elite travel agencies and

selective clientele

1990-1994 Interval International Miami, FL

Reservationist / Customer Service

Provided counseling to members to maximize their

satisfaction within program guidelines

Responded to customer inquiries, exchanged and

adjusted members' timeshare reservations

Solicited membership renewals from incoming calls

Handled large incoming call volume in a timely and

efficient manner

Accurately documented all activity

Special Services

Promoted to Special Services by having

"demonstrated excellent customer service, advanced

computer skills and resort knowledge"

Serviced special priority members and those

requiring special travel needs

1991-1993 Petrabax Wholesale Tour Operators Miami,

FL

Reservationist

Placed outgoing calls to hotels to make customer

reservations

Documented reservations and provided travel

documents

1988-1989 Cunard Line Ltd. New York, NY

Reservationist

Coordinated air, land and cruise travel

Documented reservations and provided travel

documents

Education 1986-1988 Kingsborough Community College NY

A.A.S., Travel and Tourism Administration

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