Customer Service Sales

Adrienne Bethley

***** **** ******, ***** *****, La 70811 – 225-***-**** – ab2zg3@r.postjobfree.com

Summary

Administrative professional with more than twelve years of customer service experience in private and public office settings. Responsible worker and highly skilled at a variety of tasks including management, word processing, and spreadsheet and database program use. Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support.

Highlights

• Meticulous attention to detail

• Microsoft Office proficiency

• Results-oriented

• Professional and mature

• Strong interpersonal skills

• Dedicated team player

• Self-starter

• Problem resolution

Accomplishments

Promoted to branch manager after eight months of employment. Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Managed daily schedules and sales for Jr. Loan officers. Handled customers effectively by identifying needs and quickly gaining trust. Approaching complex situations and resolving problems to maximize efficiency.

Experience

Adult Day and Health Services (Baton Rouge, La) –Activity Coordinator

• Responsible for assessing plans, implementing and evaluating programs, activities and outings.

• Assisted patients with physical movements to help restore function and lessen pain and disability.

• Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.

Sears Portrait Studio (Baton Rouge, La - Lead photographer/ Sales Associate/CSR

• Collaborated successfully with a variety of personalities and work styles. Conducted all photo shoots in a calm and professional demeanor and explained price and package details to customers.

• Defined image requirements and planned photographic events. Cropped, manipulated and performed color-balance for final images and explained price and package details to customers.

• Set up precise photographic measurements and control equipment.

• Prevented store losses using awareness, attention to detail and integrity .Organized weekly sales reports for the sales department to track product success.

• Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

• Worked as a team member performing cashier duties, product assistance and cleaning.

Southern University (Baton Rouge, La) – File Clerk/CSR Temp Hire

• Maintaining organization in student files, assisting counselors in any adjustments having to do with student financial aid and/or work study, answering phones, data entry and bookkeeping.

• Cross-trained and provided back-up for other customer service representatives when needed.

Fast Auto and Payday Loans (Baton Rouge, La) – Branch Manager

• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

• Developed, implemented and monitored programs to maximize customer service and managed on-site Jr. Loan officers.

• Interviewed, hired and trained new quality Loan Officers including my replacement upon my resignation.

• Addressed negative customer feedback immediately and routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

• Collections, Marketing, Account Verifications

Education

Med Vance Medical Training College (Baton Rouge, La) 2008-2009

• Medical Assistant

• Phlebotomy & EKG

Jackson High School (Jackson, La) Graduated 1997

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