Real Estate Customer Service
Resume:
Michelle E. Araujo
Newark, NJ 07105
518-***-**** ab2h4u@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Licensed Real Estate Agent, New York, New York
Senior Real Estate Agent/Assistant Manager
Extensive Sales & Leasing experience (9 Years)
Conducted detailed meetings with customers to examine their needs, explained process and
requirements, put together application packages, pulled credit and collected necessary
documents.
Showed apartments to prospective clients. Previewed new listings daily.
Marketed properties for sale and rent. Originated unique lead generation system. Utilized
extensive web marketing/systems. Kept up to date on new marketing & technology strategies.
Set up Rental Database/Listings Department
Contacted Management Offices and Landlords for new listing inventory
Assisted clients through the leasing and sales process. Prepared application packages and coop
board packages.
Assisted attorneys, title companies and mortgage companies with any help they needed during
the process. Made sure the client always had a smooth transaction. Customer service is a top
priority.
Recruiting responsibilities including marketing, interviewing and selection.
Trained new agents on listing database, setting up showings, ethical behavior and multiple
processes of sales and leasing. Created guidelines and procedures for office to follow.
American Universal Mortgage, Paramus, NJ.
Mortgage Processor (4 Years of Mortgage Processing Experience)
Managed Loan Pipeline (50+ Loans Monthly), resolved issues with banks, cleared conditions and
submitted complete loan packages to lender per their guidelines.
Assisted Loan Officers with collecting documents from clients and spoke directly to clients in
regard to status updates.
Ordered Credit, Title, Payoffs and Appraisals.
Utilized Calyx Point to complete disclosure packages for the borrower.
Ordered VOE’s and VOR’s
Coordinated files with Realtors, Attorneys, Title, Appraisal and Insurance
Learned lenders software and submission guidelines. Followed lender procedures.
Assisted with Marketing & Lead Generation Activities
Home 123 Mortgage (New Century), Staten Island, NY.
Loan Officer
Worked with a diverse selection of loan products
Interacted with customers- answered questions, explained loan process, collected needed
documents for processing. Informed customers of changes to loan status/issues.
Kept accurate records and logs of daily activities
Prospected daily for leads via telemarketing
Maintained required amount of monthly loans per company guidelines
Put together package for processor to submit
AMS Mortgage, Clifton, NJ.
Mortgage Processor
Managed Loan Pipeline (25+ Loans Monthly), resolved issues with banks, cleared conditions and
submitted complete loan packages to lender per their guidelines.
Assisted Loan Officers with collecting documents from clients and spoke directly to clients in
regard to status updates.
Ordered Credit, Title, Payoffs and Appraisals.
Utilized Calyx Point to complete disclosure packages for the borrower.
Ordered VOE’s and VOR’s
Coordinated files with Realtors, Attorneys, Title, Appraisal and Insurance
Learned lenders software and submission guidelines. Followed lender procedures.
Statewide Realty, New York, NY.
Marketing Director
Handled the set up of company as a startup.
Put together marketing systems, advertising, and media for companies branding.
Utilized heavy internet advertising on social networking and real estate related sites ( ex. Trulia)
Lead Generation systems utilizing Search Engine Optimization ( Got company on 1st page of
Google organically)
Created marketing presentations for Luxury Condos in Manhattan
Set up the company with Top-producer Real Estate Contact Management Software. Taught how
to incubate leads and use email marketing tactics to gain more business.
EDUCATION/CAREER DEVELOPMENT
New York Real Estate Institute
Real Estate Broker’s and Salesperson Licensing. Currently have active Salesperson License.
New York Real Estate Institute
Mortgage Broker Training Course. Received certificate of completion.
Coursework/Seminars: Project Management, Successful Supervision, Interaction Management,
Effective Writing for Results, Time Management, Instructor Skills Workshop, Supporting Service
Excellence, Effective Presentations, Interviewing and Selecting
Computer Skills
MS Word, Excel, Publisher, PowerPoint, Outlook; Adobe: Professional, Dreamweaver
Calyx Point Mortgage Software, HTML/CSS/JAVA Web Design
Social Media Marketing, Search Engine Optimization, Email Marketing Design
Landing Page Design, Lead Generation, CRM Programs
Contact this candidate