Stacy Durkin
**** ***** *****, ********, ** *****
Mobile Phone: 215-***-**** or 610-***-****
E-mail: ab27qq@r.postjobfree.com
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OBJECTIVE
To obtain an Administration position that will utilize my strong
organization, communication, and customer service skills. To work for a
company that will value a team player as well as a dedicated individual
that is driven to get the job done quickly and efficiently.
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WORK EXPERIENCE
Placer
May 2013 - July 2013
Kraft Foods Avon, NY
Manufacturing
Assisted with assembly of Lunchables for distribution to stores for
purchase.
Scheduling Coordinator
May 2011 - April 2013
ACTS Home Health Ambler, PA
Healthcare Administration
Assist with customer service by:
- Answering phone calls from residents or their family members, nurses
and aids within the communities.
- Completing requests forms when a resident or family member or nurse
calls to give information regarding the resident's needs for home care.
- Enter information from request form.
- Assign aids to all requests that are in the system on a weekly basis.
Attempt to stay consistent with aids that are assigned to residents to
avoid any confusion to the resident.
- Review schedules with Nursing Supervisors to insure accuracy.
- Print schedules for review prior to being released to aids on a
weekly basis. Schedules are then emailed or faxed to the aids or picked
up by the aids in the office.
- Determine if all aids receive their schedules. If not, make follow
up phone calls to the aids that didn't receive their schedule.
Administrator
August 2010 - May 2011
McCallion Staffing Lansdale, PA
Temporary Agency
Worked short term assignments as requested.
Office Manager
September 2008 - August 2010
Constable Systems LLC Lansdale, PA
Computer Software
Assist with customer relations, procedures, correspondence, presentations,
training materials, system problem by:
- Processing new software subscription orders.
- Provide pertinent information to customers regarding their
subscription accounts.
- Send notices of subscription expirations as needed.
- Assisted customers with system problems utilizing RescueMe program.
- Perform research to obtain state statutes, court numbers, court
addresses, court phone numbers, and judge names for each court for
application data information.
- Recorded and created information video for company websight utilizing
Camastia Studios and Snag-It programs.
- Assisted with training videos recording and creation.
Claims Manager/Fleet Manager/Risk Management Assistant
March 2007 - September 2008
The DePaul Group Blue Bell, PA
Construction - Industrial Facilities and Infrastructure
Managed all Workers' Compensation claims.
- Created forms that needed to be completed by supervisors and the
injured employee that contained all pertinent information needed to file
a claim.
- Filed the claim to the proper insurance company either by phone or
electronically as necessary.
- Advised supervisor and injured employee where to go for treatment.
- Contacted doctor offices to obtain diagnosis, treatment plan,
estimated return to work date, restrictions, next appointment date, and
medical reports.
- Communicated information obtained from doctor offices to appropriate
insurance company, supervisor, and management.
- Created file for each claim.
- Created and maintained spreadsheet with all claims information for
monthly meetings with management staff.
Managed all Liability claims.
- Created forms that needed to be completed by supervisors that
contained all pertinent information needed to file a claim.
- Filed the claim to the proper insurance company either by phone or
electronically as necessary.
- Communicated information received from the insurance company to
management staff.
- Created file for each claim.
- Created and maintained spreadsheet with all claims information for
monthly meetings with management staff.
Managed all Automobile claims.
- Created forms that needed to be completed by supervisors that
contained all pertinent information needed to file a claim.
- Filed the claim to the proper insurance company either by phone or
electronically as necessary.
- Advised where to take the damaged vehicle for estimate and repairs.
- Obtained estimate of damages. - Communicated information received
from repair shop to insurance company and management staff.
- Communicated information received from the insurance company to
management staff.
- Created file for each claim.
- Created and maintained spreadsheet with all claims information for
monthly meetings with management staff.
Maintained Fleet Information.
- Created a list of all vehicles/equipment owned by the companies.
- Maintained list of vehicles for registration, insurance, location,
tax, VIN, plate numbers and usage information.
. To guarantee proper registration renewals
. To guarantee proper insurance information is in each vehicle
. To keep an accurate list of vehicles owned/sold.
- Obtained registration and insurance renewals as needed.
- Completed weekly fleet tracking report for management utilizing the
Fleet Hawk program.
- Prepared Heavy Highway Tax information for submission and to obtain
proper registration for those vehicles.
Assisted Risk Manager.
- Submitted check requests for payment of legal expenses.
- Assisted in the investigation of all accidents/incidents.
- Took Accounts Receivables to the bank when assistance was needed.
- Prepared request internal/external correspondence.
- Attended an OSHA Recordkeeping and 300 Log Training course held by
the Delaware Safety Council. Certificate received.
- Prepared OSHA Reports for filing.
Eastern Region Claims Secretary / Claims Administrator
November 2000 - March 2007
PMA Insurance Group Blue Bell, PA
Insurance
Eastern Region Claims Secretary
Responsibilities include:
- Preparing presentation books for seven (7) Claims Service Managers
which included:
. Powerpoint Charts
. List of all claims reported, amount paid on each claim, what
the current reserve amount is posted for each claim, a description
of the claim and how the incident occurred, etc.
- Request appraisals to be completed at an authorized provider.
- Prepare and mail claims kits to new customers.
- Indexing and scanning documents into company's imaging system.
- Printing of imaged claim files as needed.
- Printing and mailing requested forms to the Workers' Compensation
Board.
- Completing and mailing of the C-8.1 forms for the Account Claims
Representatives.
- Back-up transcriptionist.
- Sorting and distribution of the mail to the entire claims department.
- General office duties such as: copying, faxing and filing.
Claims Administrator
Handle all Medical Only, Fatality, Permanent Total and Major Claim by:
- Reviewing all medical bills and reports pertaining to assigned claims
to determine if treatment is reasonable, necessary and related to the
alleged injuries.
- Paying appropriate medical bills, wages, and expenses pertaining to
assigned claims.
- Approve or disapprove prescriptions.
- Filed Utilization Reviews as needed.
- Schedule Independent Medical Examinations as needed.
- Forward claims that have become Lost Time claims to the supervisor
for reassignment.
- Forward claims that are scheduled for a hearing to the supervisor for
referral to legal council.
- Contact Claims Managers at reporting company, injured workers or
injured worker attorneys to obtain missing information for newly
assigned claims.
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EDUCATION
High School or equivalent,
6/1987
Wissahickon High School Ambler, PA
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INTERESTS
Wissahickon Fire Company - Fire Police
Montgomery County Volunteer Fire Police Association