Sales Manager

Kirk Thibeaux

**** * *** **

Iowa, LA ***** **********@*****.*** Mobile: 337-***-****

MANAGEMENT/ MARKETING

Leadership / Operations / Sales

MBA

Career Summary

• Enthusiastic Management/Marketing professional combines MBA with experience managing people and

processes, with a commitment to guarantee customer satisfaction in diverse industries. Innovative problem

solver with broad bases business and technical knowledge. Excellent communicator with superb

interpersonal and coach skills. Strong background in maintaining daily financials, strategic management,

and implementing and improving sales/marketing campaigns.

• Strong Track record of earning trust by combining empathy and compassion with clear expectations and

directives with business partners. Thrive in autonomous or collaborative team efforts. Computer savvy: MS

Word, PowerPoint, Excel, Internet.

Signature Strengths

• Five years of experience in Management, Marketing, Business to Business sales, and Relationship

Sales

• Skilled in developing successful sales strategies to reach monthly and yearly goals

• Experienced in resource allocation and problem resolution

• Negotiating prices, analyzing trends, ability to perform complex professional tasks

• Valuable networking and relationship building experience

• Excellent attitude and strong interpersonal communication skills

• Proven Leader possesses the abilities to plan, organize, implement strategic plans and properly allocating

resources to achieve goals

Career Highlights

PINNACALE ENTERTAINMENT, LAKE CHARLES, LA, July 2012 TO April 2013

VIP Hospitality Host

• Greets guests in the casino and participates in social events and special promotions

• Uses sound judgment and makes decisions in accordance with established comp and expense guidelines

• Maintains close ties with customers to engender loyalty

• Seamless coordination with Account Development team, New Business Team and employees throughout

property (e.g. Credit, Gaming, Hotel, Food & Beverage, Transportation) to create successful delivery of pre

trip itinerary

• Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and

cement player loyalty and intent to return by using comp authority or making exceptions

• Identifies ways to increase efficiencies and to improve products or services

• Clearly communicates programs/services to necessary people, seeks their support and keeps them

informed of changes that may impact the business

• Stays up to date with the latest developments in both the local market and industry

• Complies with and upholds company expectations including Code of Commitment, policies, procedures,

industry regulations, department goals and business strategy

PINNACALE ENTERTAINMENT, LAKE CHARLES, LA, July 2012 TO April 2013

POKER SUPERVISOR

• Responsible for supervising the activities of the Poker Room personnel and to ensure the profitability of the

operation during an assigned shift

• Coached and Disciplined a team of 15 dealers including 2 Dual Rate Supervisors

• Responsible for the achievement of guest service standards, ensuring adherence to internal policies, game

security and state gaming regulations

• Communicate with customers effectively, as well as all levels of employees

• Complete understanding of all Poker games and operations

COCA COLA BOTTLING UNITED, LAKE CHARLES, LA, MARCH 2012 TO AUGUST 2012

KEY ACCOUNT MANAGER (CONVENIENCE RETAIL MARKET SEGMENT)

• Established and achieved goals for equipment placements and sales volume for Convenience Stores

• Evaluated opportunities and managed existing accounts to achieve company profit/volume goals

• Ensured proper execution and follow up activities and elements necessary to open a new account

• Utilized prospecting tools (i.e. local publications, phone books, trade journals, etc.) to identify potential new

accounts

• Qualified potential equipment placements to ensure the company standards for return on investment are

met

• Coordinated CTM account activation for national programs

• Developed and maintained good working relationships with market accounts

COCA COLA BOTTLING UNITED, LAKE CHARLES, LA, JUNE 2009 TO MARCH 2012

ACCOUNT MANAGER

• Managed Coca Cola’s image for over 50 different accounts, which generates annual sales of over 400,000

cases/units

• Executed sales promotions of new products and various monthly and quarterly promotions

• Built and maintained strong working relationships with customers and merchandisers to ensure daily

operations flow smoothly

• Used effective communication to sell incremental displays and acquired maximum amount of selling space

HARRAH’S CASINO & ISLE OF CAPRI CASINO, LAKE CHARLES, LA, January 2005 to May 2007

Security Officer & Poker Dealer

• Worked as security officer from January 2005 June 2005 at Harrah’s Casino

• Worked as poker dealer form June 2005 May 2007

Education

MCNEESE STATE UNIVERSITY – Lake Charles

Masters of Business Administration (May 2013)

MCNEESE STATE UNIVERSITY – Lake Charles, LA

Bachelor of Science, Management and Marketing (2006)

Honors & Activities

Alpha Phi Alpha Fraternity Inc.:

• Member since March 2003, Theta Theta Chapter Vice President and Treasurer

• 2010 Zeta Psi Lambda Chapter Alpha Man of the Year

• 2011 Louisiana District Brother of the Year

• 2009 2012 Zeta Psi Lambda Chapter President and Director of Educational Activities

McNeese State University Student Government:

• Chief of Executive Staff, Fall 2004 Spring 2005

McNeese State University Student Union Board:

• General Member

Big Brothers, Big Sisters Participant, Fall 2003 Fall 2004

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