Human Resources Customer

Curriculum vitae

Personal Details:

Name: Ghofran Dbabsi

Date of birth: 25 /07 /1990

Address: falah street, Abu Dhabi UAE

Marital status: single

Mobile: 009**-**-*******

E mail: ab1vs1@r.postjobfree.com

Nationality: Tunisian

Education:

Baccalaureate: Arts baccalaureate July 2009

Bachelor: Applied English and civilization and culture, Higher Institute of

Applied Languages, University of Tunis, TUNISIA May 2011

Professional experience:

2007: Internship as Tourist guide at the “International Centre for Culture and

leisure” Tozeur TUNISIA in which I dealt with different nationalities tourists

and guests.

2008: Internship at hotel “les Dunes” as receptionist and then as administrator

in human resources department and in archives department (July _ august)

2012: Administrator in the different departments of at the national radio of tunis

establishment in the international canal April_May

2012: working in a book store as stock responsible and dealing with the supplier

about the quantities required, the date of the delivery of the items. (goods

out/goods in)”June_December”

Since JUANUARY 2013 till now am working as sales associates in Q Home

décor Abu Dhabi UAE.

In which, my task is mainly customer services because it needs to handle

customer complaints and helping customer to figure out his needs throught

giving details and more sufficient information about the item that he will

purchase, fixing delivery dates, make sure that all the conditions are available

and suitable for the item to be delivered in good status to the customer.

And also am in charge of preparing room sheets and price tags for all the new

items either it is furniture or household.

Knowledge:

Perfect English: speaking, writing and reading (American English / British

English)

Perfect French: speaking, writing and reading.

Arabic: native language

Can work under pressure.

I can use computer in different softwares.

I can browse and check links and websites in internet easily.

I can send and reply on e mails and answering phone conversation easily.

I can handle customers complains and solve their issues.

I have good knowledge in customer services.

Handle any customer issue in any field of jobs.

Qualities:

Adaptable, flexible, good team leader and player, good output and results for

the job assigned.

Trustful, honest, positive.

Able to handle and manage all jobs assigned and requested.

Perfect in customer services and ability to handle all their requires.

Supportive and perfect participator in all establishment activities

Quick learner, hard worker.

Friendly and helpful.

Good attitude, professional relationship with colleagues.

Attentive, clever, responsibl.

Interests:

Music (all genres)

Sport (walking)

Watching movies & documentaries.

Contact this candidate