Manager Customer Service

Edwin Worsham

*** ****** ** ****: 205-***-****

Arley, AL 35541 Cell: 229-***-****

ab1qt6@r.postjobfree.com

Summary

Results-focused management professional offering 30 years of progressive leadership experience.

Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is

critical to financial and operational success.

Highlights

Operations management P&L Management

Supervision and training Purchasing

Complex problem solving Sound judgment

Inventory control

Accomplishments

Supervised first shift operations and more than 100 production and assembly line staff.

Experience

General Manager 05/2002 – 03/2013

Kinro Cairo, GA

Manufacturing - Other.

Directed strategic initiatives to achieve all aspects of a vinyl & aluminum window manufacturing

facility with an employee base of 100+ employees.

Manage a direct reporting staff of 13 supervisors.

Monitor and control all labor and product scheduling, financial statements, while operating within

Sarbanes-Oxley accounting guidelines.

Plant/Production Manager 06/1997 – 12/2001

Quality Housing Supply Hamilton, AL

Coordinated the scheduling, manufacturing, and delivery of exterior doors and laminated wallboards for the

manufactured housing industry.

Maintained concise and accurate labor control reports as well as all other reports required by company policies.

Organized and implemented a quality improvement process as set forth by customer and company standards.

Purchasing Manager 04/1983 – 03/1997

Philips Products Elkhart, IN

Coordinated all material procurement for the manufacturing of aluminum and wood doors and windows

distributed throughout the southeast.

Monitored the ordering, expediting, and stocking levels of over 1000 on-line items, while sustaining

inventory turnover as set forth by company policies.

Executed General Manager Responsibilities in his absence.

Served as department head of shipping, inside customer service and sales, and warranty service.

Education

Atlantic Community

High Delray Beach, FL

Additional Information

MILITARY USMC

1982-1988 Honorable Discharge

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