Customer Service Sales

Balajibabu Muralikrishnan

ab1pk3@r.postjobfree.com, 587-***-****

PROFILE:

Proficient in managing and leading teams for running successful process operations and experience with

implementing procedures, service standards for business excellence, strong communication and interpersonal

skills with abilities in administration, customer relationship and team management.

EDUCATION:

Business Management, Post Graduate Lambton College,

Sarnia, ON May 2011 – April

2013

Business Administration, Bachelor Degree University of Madras,

Sindhi College, India June 1999 --Oct 2002

SKILLS AND QUALIFICATIONS:

• Six years’ experience in providing outstanding customer service in a friendly and efficient

manner

• Demonstrated ability to utilize strong communication skills with clients, co-workers and

supervisors

• Adequate knowledge and experience in using software such as Microsoft Office, Word, Excel,

Access, PowerPoint, Email and Internet for the purpose of business management

• Communicate effectively both orally and written in English and Tamil. Speaking knowledge of

Telugu

PROFESSIONAL EXPERIENCE:

Sales Associate Feb 2013 – till date

Shell Gas Station - Sunalta

• Providing customer service and also upselling the products to the customers

• Cashier – using computerized billing system

• Keeping records on all the Inventories

Production Worker (summer job) Apr 2012 –

Aug 2012

Teknion Ltd

Customer Support Executive

Oct 2007 – May 2010

CSS Cyber Net Slash Support Ltd

• Worked with highly confidential client information in a professional manner

• Assisted with client troubleshooting of online membership access

• Documented all client interactions utilizing a computerized data entry system

• Provided above average customer service to existing and new clients regarding music

memberships via telephone

• Actively participated in weekly team meetings to discuss new product information,

weekly activity and resolve any ongoing issues

• Maintained current and accurate knowledge of all products, music membership

packages and promotions to effectively service clients

Business Development Executive

March 2005 – June 2007

Transport Logistics

• Responsible for marketing, clearing and forwarding services to new and existing customers

• Completed all administrative tasks associated with a shipping order, bill of lading,

coordinate shipping containers, and provide information to the clearing and forwarding

department and communicate with transportation company

• Regularly met or exceeded targeted sales goals

Junior Executive

Nov 2003 – March 2005 International Travel House

• Provided outstanding customer service to five star hotel clients to meet their travel needs

• Booked international and domestic plane, train, and bus tickets, car rental, taxis

• Completed all bookings utilizing a computerized booking system, accurately and efficiently

input all client information

• Processed payments, cash and credit card

• Worked effectively as part of a team to ensure professional service

• Promoted to Junior Executive within three months of employment

REFERENCES:

Available on request

Contact this candidate