Manager Project
Resume:
Pamela S Bell
Solon, Ohio **139
Mobile Phone: 440-***-****
E-mail: ab1d8d@r.postjobfree.com
OBJECTIVE
To obtain a position as a network administrator with a growing company.
SUMMARY OF QUALIFICATIONS
Proven record of achievement in a Windows and networking and telecommunications environments. Proven
IT management skills with IT consultants, employees, vendors and contractors. High problem solving skills in all
aspects of hardware and networking support issues. Excellent communication skills from leadership to vendors.
Strong technology background in Windows XP forward, Windows Servers 2xxxx, MS Office 2xxx and network
security.I am currently working on my MCITP certifications with hopes to start the CCNA and vmWare certification
process next year.
PROFESSIONAL EXPERIENCE
Network Support Consultant
• Curtiss Wright, Brecksville, Ohio 5/2012 to Present
• Help support LANDesk 8.8
• Roll outs of software
• Licensing compliance use
• Help support Active Directory
• Add end users to AD
• Ensure groups with certain securities with group policy
• Support for MSExchange 2007 and users
• Setup and administered mailboxes
• Help support Citrix Meta-frame server and users
• Setup and troubleshoot end user applications issues with Citrix
• Support for Avaya Definity PBX
• Add and support end users in the PBX system
• Made phone changes regarding user per phone
• Help support PC users Windows XP - 7
• Troubleshooting of PC hardware and software based on individual end user
need
• Install and help support of physical servers
• Build of hardware
• Setup of OS with Windows 2003 thru Windows 2008R2
• Troubleshooting of servers via log files or DNS error
• Help support backup system
• Ensure that backups were completed
• Retrieved data per end user request
• Ensure scheduling occurred as planned
• Managed Symantec AV environment
• Ensured patches went out as scheduled
• Updated the AV server with new patches from Symantec
• Support for new Cisco phone VoIP installation
• Help ensure connectivity of phones to the new Cisco switch
• Ensured that end users were registered to correct phones
• Help test each phone as installation occurred on each desktop
Network Consultant 8/2011 to 5/2012
• City of Independence Independence, Ohio
• VmWare View Client 4.0
• Used the created optimal desktop OS and applications to deploy to thin clients
via VSphere
• VSphere 4.1
• Ensured that the client was rolled out to the latest versions of the OS and
applications per department
• Help administer VmWare environment
• Rolled out Windows 7 configurations to thin clients via vmWare
• Eliminated unnecessary accessories and add-ons for the Windows OS
• Tested the OS without factory manufactured add-ons
• Installed and setup third party software as needed for each department of the city
• Documentation
• Documented the rollout process for potential DRP documentation
• Step-by-step process documentation for the virtualization rollouts
• Network problem resolving
• Network and PC support
• Windows 2003 and Windows 2008 install, setup and suppot
• PDF programming
• Took existing forms that were not fillable except by hand and created electronic
documents that could be emailed to businesses and residents to be able to fill
them out and email them back to the building department
• MS Exchange 2007
• Added end users into mailbox storage on an as-needed basis
• Ensured a healthy snapshot was created for the Exchange server on an hourly
basis
• Active Directory administration including creating group policies, adding users,
adding assets once entered into the domain and creating new security groups
per department per user
• Wireless configuration that included setting up new wireless, secured routers for the
recreation department and any building that needed connectivity via a wireless
connection
• Buffalo SAN
• Setup and started configuration for data migration
• Barracuda configuration/administration
• Setup and configured the Barricuda firewall to prevent unnecessary ports from
being open
• Sundance the NCIC database for traffic officers. Support provided on the machine itself.
• ESD CAD software
• Installed and tested Easy Street Draw which allows police officers to draw an
accident with their MAG laptops rather than come back to the police station and
draw the scene.
• Trained over 36 police officers on the software
• Support for the city’s recreation dept., Fieldhouse, courthouse, financial dept., police
dept., and engineering dept.
• PCI research for compliance in the security standard for receiving credit card
transactions.
• MAC Server used to create rich graphic movies or designs for the website
• Indepence website updates including additons of forms, changes in information and
additional pages
• Researched a citywide solution for residents to report either damaged roads, overgrown
lawns, etc.
• SwiftReach
• Used to make a citywide announcement via listed residents on the telephone
roster
• Created messages to be sent to the residence telephone at the time of the
occurrence
• Medina School District Lodi, Seville and Clover Leaf
• Installed WYSE thin clients in each of the classrooms of K-12 and administered a
universal rollout image with specific applications via vm Client
• VmWare 4.1 management and support for more than 450 clients on Active Directory
• Successfully installed and supported over 200 SmartBoards in the K-12 school using
Promethean software for classroom teaching
• Network support and PC support of all PCs, Servers and SmartBoards
• Managed and supported MS Exchange 2007 by adding and moving students and
teachers from a Novell Netware environment to an Active Directory environment
• Administration and support Windows 2008 and Windows 2003
• Novell Netware maintenance and user support while the transition to Active Directory was
being implemented
• Avaya VoIP Phone Systems
• Configuring of new user and existing user phones
• Administering of phone system
Curtiss Wright Brecksville, Ohio 1/2008 to 12/2010
IT Consultant
• DRP documentation using SOX compliance standards in order to prepare for internal and external audits
that occur annually
• Installation and testing of Altiris Suite for software rollouts, PC administration via remote control, patch
rollouts of third party vendors and asset management usability.
• Installation and testing of LANDesk 5 software rollouts, PC administration via remote control, patch
rollouts of third party vendors and asset management usability.
• Windows 2003 server installation and support for Enterprise and more than 200 end users
• Lean Six Sigma training for a future Lean migration for the manufacturing floor
Stopol, Inc, Solon, Ohio 9/2005 to 12/2007
IT Manager / Sr. Project Manager
• Initiated and oversaw all new and ongoing projects for all IT including a third website for live auctions, a
phone system upgrade from copper to Avaya VoIP, moving data to a colo and bringing all hosted
products in house.
• Created and tested all Flash for auctions in different locations in the nation. This includes taking
snapshots of each item, putting them into a Flash application, testing the application before auction went
live and having it ready for the live auction that both physical and over a WAN.
• Provided end used support for clients to ensure that their PC could access the live auction and that their
specifications were up to date for the Flash auction to work via a website.
• Web hosted email move to internal physical MS Exchange. Administered and updated the Active
Directory for group policies, adding users, maintenance and Universal Group creations.
• DRP documentation using SOX and PCI compliance standards in addition to providing the company
with a survival manual of the data center in case of a tragedy.
• Trouble shoot XP Pro and Windows 7 operating systems
• Administered all mobile devices
• Phone installation and setup digital, voip, and mobile for Avaya VoIP. Provided training to the end users
to ensure a comfort of transition from a copper solution to a VoIP solution .
• Worked directly with customers and clients to provide ease on the security of their data.
• Implemented an infrastructure change from UNIX based to an all Windows based network
• Managed all vendors and oversaw vendor change and custom software implementation
• Responsible for all hardware evaluation and eventual purchase
• Windows Server Implementations for Windows 2003 Enterprise Server, MS Exchange 2003 and
Active Directory groups, policies and security
• Responsible for training of all sales personnel on CRM SalesLogix software as well as new OS
• Network Administration
• Barracuda Firewall configuration and administration for best practice security
• Website development using ASP.NET, Flash for new and existing websites.
• Oversaw projects concerning advertising and mass email creation and submission including creating
flyers using Adobe Photoshop.
Curtiss Wright, Brecksville, Ohio 4/2004 to 9/2005
Network Administrator
• Network security and support of all incoming and current servers using Symantec Antivirus
• Assisted network administrator for Citrix Meta-frame and its users XP client to ensure all applicable
software was placed in the right group
• Setup desktops for end users using Windows XP including installing applicable software to specific
departments.
• Server setup and installation using Windows Server 2003. Built the servers, installed the OS and
deployed the server into the domain environment.
• Updated the in-house website using Dreamweaver
• IIS experience adding new websites, assigning IPs and deployment
• VMware install, maintenance and testing for potential rollout into the environment via thin clients.
• Veritas NetBackup support including ensuring backups went smoothly and if needed retrieving data from
past backups per end user request.
• Used IIS for in-house websites including addressing static IPs and DNS.
• Hardware support including desktops and servers
• Blackberry Enterprise Server end user support and server maintenance. Added new accounts and
distributed the phones upon completion.
• Altiris testing for potential rollout in the environment for asset management, software rollouts and third
party patching.
• Maintained server patches and upgrades via WSUS on a daily basis.
• LanDesk testing and implementation
• DRP documentation
• Thin Clients for virtualization including neoware, WYSE and HP.
• Avaya Phone Systems via PBX
• Vendor relations
ISG, Cleveland, Ohio 1/2004 12 week temp contract
Network Adminstrator
• Network Support
• Antivirus using McAffe Harmony
• Patch management
• Network security
• Thin clients
• DRP documentation
• Server builds
• Hardware support including desktops and servers
• Cabling
• Blackberry Enterprise Server
• Windows 2003 Enterprise Server builds and administration
• Thin clients
Protego USA Charleston, SC 5/2001 to 6/2003 (moved to Ohio)
IT Manager
• Thin clients
• Responsible for all aspects of IT from opening of business and business continuation
• Training for employees on new software, hardware and office procedures
• Created a database for importing foreign data for parts and supplies
• Windows SBS build, setup and administration
• SonicWall firewall
Established VPNs for traveling staff
Configured security for internal network
• Vendor management
Purchased all hardware and software for the office
Purchased all office equipment
EDUCATION
Master's Degree,
Present
Currently working on a master’s degree from the University of Akron, Akron, OH.
Bachelor's of Science, Computer Science
1/ 1998 – 5/ 2001
College Of Charleston Charleston, SC
.
REFERENCES
Adam Brassfield
President/CEO
Hunter 24/7
ab1d8d@r.postjobfree.com
Professional
Rhonda Ashby
Human Resources Manager
ab1d8d@r.postjobfree.com
Professional
Marcus Lahetta
IT Manager
Curtiss Wright Flow Control
ab1d8d@r.postjobfree.com
Professional
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