ANALYST, CUSTOMER OPERATIONS

We are on a mission to become the world's most sustainable and innovative maritime, logistics, and technology company. As a privately- held, U.S - owned and operated company, Crowley provides Logistics, Government Solutions, Shipping, Wind and Fuel services in 36 nations and island territories.

By expanding and innovating our services, we have grown to a committed team of over 7,000 diverse people, generating an annual revenue of more than $2.9 billion. We live up to our purpose of bravely advancing what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

To continue laying the groundwork, challenge what's possible and celebrate the power of inclusion, we seek to partner with driven individuals who are ready to elevate their career with us.

SUMMARY: Ensures that Bills of Lading are completed, and invoices are delivered with timeliness and high degree of accuracy.

GENERAL RESPONSIBILITIES: Responsible for analyzing customer, import and export data related to the day-to-day processes of Customer Operations which include the areas of cargo booking, customer care, and documentation.

PEOPLE MANAGER: N/A

EXPERIENCE: 3 – 5 years of related experience in the transportation/logistics industry; prior experience in booking, customer service, documentation or BL revisions is preferred

EDUCATION: Bachelor's degree in business or a related field; or equivalent combination of post high school education and experience.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Excel, Outlook and Word.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to perform accurately in a detailed oriented environment. Ability to function effectively with or as part of a team. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to manage projects that may vary in nature and scope. Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Knowledge of U.S. transportation, DOT regulations and import/export regulations. Knowledge of project document control management, workflow processes, navigating project folder structures and formal document review processes

OTHER: Bilingual (English/Spanish). Ability to travel as necessary

JOB SCOPE: Position impacts multiple business units/segments

WORKING CONDITIONS: Normal office environment with little exposure to excessive noise, dust, temperature and the like. Extended use of a computer keyboard, viewing of a computer monitor and the ability to sit for long periods of time.

Status: Active

FLSA Status: The position is Non-Exempt. May require the ability to work overtime to meet required deadlines. Must comply with all work rules, including those that pertain to safety and health.

Schedule: Full-time

Shift: Day Job

Travel: