IT System Support Specialist

Job Description

System Support Specialist shall provide Level 2, Tier 2 support, IT Help Desk, on-site telephone assistance, on-site technical assistance and remote desktop assistance for the 21st Medical Group, including the use of desktop, laptop computers, software, peripheral hardware, and procedural documentation in a LAN/WAN environment. The contractor shall diagnose, resolve technical and end-user problems, troubleshoot any issues, and coordinate with the Communications Focal Point (CFP) and DHA Global Service Center (GSC)/ Medical Enterprise Service Desk (MESD) as necessary to escalate any incident, if unable to resolve. The contractor will use the government tracking systems, Remedy and Work Order Management System (WOMS) by inputting, receiving, and routing tickets.

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Active Security Clearance

Company Description

Ozell Services Inc. (OSI) is an 8 (a) certified, small minority-owned socially and economically disadvantaged business consisting of highly skilled professionals who specialize in the management, administration, engineering, construction management, operation and maintenance of client programs and facilities. We deploy the talents of our staff either individually or in a team format at the client facility while being imbedded alongside our clients' management and engineering teams in support of a specific need or range of needs as they are defined by the client's scope of work. OSI's advisory and assistance services help our clients make technically sound program decisions.