IT Helpdesk

Job Title: IT Helpdesk

Location: North Orlando. FL (Day 1 Onsite)

When required you need to Travel to Fort Lauderdale & other locations as well (Travel expenses are reimbursed)

Key Responsibilities:

Technical Support:

• Respond to user inquiries via phone, email, or in-person.

• Diagnose and resolve hardware, software, and network issues.

• Guide users through step-by-step solutions.

Incident Management:

• Record and track incidents and service requests using a ticketing system.

• Prioritize and escalate issues as necessary to ensure timely resolution.

• Follow up with users to ensure issue resolution and customer satisfaction.

Maintenance and Troubleshooting:

• Perform routine maintenance on computer systems and networks.

• Install, configure, and update software and hardware.

• Maintain and troubleshoot printers, scanners, and other peripheral devices.

Documentation:

• Create and maintain documentation of IT procedures, processes, and issue resolutions.

• Develop user guides and training materials.

User Training:

• Provide training and guidance to users on best practices and usage of IT systems and software.

• Conduct onboarding sessions for new employees on IT policies and tools.

Collaboration:

• Work closely with other IT team members to resolve complex issues.

• Assist in the implementation of IT projects and initiatives