front deck receptionist

Job Description

Job Summary:

The Healthcare Front Desk Receptionist serves as the first point of contact for patients and visitors. They play a key role in providing exceptional customer service, managing front office operations, and supporting clinical staff with administrative tasks.

Key Responsibilities:

Patient Check-In/Out:

Verify patient information and insurance details

Schedule and confirm appointments

Distribute and collect new patient paperwork

Phone and Communication Management:

Answer and direct incoming phone calls

Administrative Duties:

Maintain and update patient records in the electronic medical records (EMR) system

Manage incoming and outgoing mail, faxes, and emails

File and scan documents as needed

Monitor the front desk area for cleanliness and organization

Insurance and Billing Support:

Assist in verifying insurance coverage and pre-authorizations

Work with billing staff to ensure accurate documentation

Compliance and Confidentiality:

Ensure compliance with HIPAA and other healthcare privacy regulations

Maintain confidentiality and professionalism at all times

Required Qualifications:

High school diploma or GED required

Prior experience in a medical office preferred

Familiarity with EMR/EHR systems ( we will guide you )

Excellent interpersonal and communication skills

Strong organizational and multitasking abilities

Proficient in Microsoft Office (Word, Excel, Outlook)

Please call Firmin on or George for application (Good paid compensation) Company Description

Nursing Case Manager positions in Washington, DC, particularly those involving home visits, typically encompass a blend of clinical assessment, care coordination, patient advocacy, and community resource management. These roles are essential in ensuring patients receive comprehensive care tailored to their individual needs.