Ken Fixer

A Ken Fixer (Handyman Technician) is responsible for maintaining, repairing, and improving the facilities of the hotel. This role ensures that all systems, equipment, and infrastructure are in top working order to provide a safe, clean, and comfortable environment for guests and staff. The Ken Fixer is also the go-to person for addressing a variety of maintenance issues on a day-to-day basis.

What will I be doing?

As a Ken Fixer, you are responsible for carrying out daily bedroom and corridor maintenance to deliver an excellent Guest and Member experience. A Ken Fixer will also be required to maintaining stock levels, and ensure rooms and corridors are in working order. Specifically, you will be responsible for performing the following tasks to the highest standards:

Carry out routine maintenance and repairs of guest rooms and public areas and respond to requests from the front desk or housekeeping for immediate maintenance needs in guest rooms and public areas.

Implement a proactive preventive maintenance schedule for guest rooms and public areas

Be available to handle emergency maintenance issues, such as furniture fixing, wall paper fixing and basic carpentry work to ensure that guest inconvenience is efficiently minimized

Maintain agreed stocks of replacement items for bedrooms and corridors

Ensure guest rooms and corridors are in the required working order

Report any health and safety issues on the floor

Perform special projects and other responsibilities as assigned

What are we looking for?

A Ken Fixer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Good communication skills

Ability to work under pressure

Ability to work on their own

Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time