Director of Operations

Job Description

Description:

POSITION OVERVIEW:

Guardian is looking for a results-driven Director of Operations who can bring leadership, experience, technical expertise and business acumen to manage the day-to-day operations as well as all aspects of the various production departments within the organization. To succeed in this role, you must thrive on working in a team environment, have a strong background in strategic planning and have a passion for driving operational excellence and supporting the company’s growth objectives. You must also be committed to maintaining a high standard of quality, safety and efficiency throughout the organization. As a vital member of our senior leadership team, you'll have the distinct opportunity to shape the future of our company while advancing your career in a dynamic and supportive environment.

KEY RESPONSIBILITIES

Operational Leadership: Develop and implement operational strategies that align with the company’s overall business goals

Drive business toward operational objectives and growth targets

Team Leadership and Management: Lead, mentor, and develop a high-performing production team including production managers, supervisors and field technicians.

Manage monthly, quarterly and annual production and profit goals in order to align with company revenue goals.

Safety and Compliance: Assist safety coordinator(s) with complete compliance with safety standards and practices.

Quality and Customer Satisfaction: Assist with addressing and resolving any operational issues or customer complaints promptly and effectively.

Performance Management: Establish key performance indicators (KPIs) to measure operational success, productivity and efficiency.

Lead weekly 1:1 meetings with production team leaders as well as attend and lead safety meetings to help promote a safe work culture.

Foster a positive work environment that encourages teamwork, professional and personal growth, and high morale and integrity.Requirements:

QUALIFICATIONS

Minimum 5 yrs of experience in similar role within the Construction Industry

Bachelor’s degree in business administration, Construction Management or a related field

Bilingual in Spanish is required

Strong leadership and team management skills

Knowledge of roofing techniques, materials and safety standards desired

Exceptional communication and interpersonal skills

Proficiency in project management software and other operational tools

Excellent strategic planning and organizational abilities

WORK ENVIRONMENT:

The Director of Operations will typically work in an office setting but is also expected to visit job sites regularly. The role may require travel to various locations to oversee projects and help manage field operations.

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift 15 pounds at a time.

LOCATION & SHIFT:

This is a fully onsite role based out of Guardian’s headquarters in Auburn, WA

Schedule varies Monday - Friday with 6:30am or 7:00am start.

May require some offsite work visiting job sites across Guardian's service area and occasional travel to Guardian's Portland Branch.

WHAT WE OFFER YOU:

Highly competitive salary of $125,000 - $145,000/yr, plus $10,000/quarter production bonus opportunity.

Medical, Dental, Vision and Supplemental Insurance Plans.

100% paid accident insurance for all Guardian employees.

Career growth and advancement opportunities.

FSA and 401K

Company Vehicle & paid gas card

Company devices: Laptop, iPad & iPhone

The extras:

$1,500 Employee referral bonus.

Pet-friendly office environment.

Employee appreciation events.

Company swag.

Excellent company culture, we celebrate the big and small wins as a team!

WHO WE ARE:

Founded in 2005, Guardian Operations (“Guardian”) provides repair/replacement roofing services and gutter services to residential and light commercial customers throughout the Puget Sound. Guardian is an award-winning home service business on the West Coast and the Guardian brand is synonymous with exceptional service and integrity in all areas.

The Guardian team is 100% focused on repair and replacement of roofing, gutter, and insulation (i.e. no new construction). The company has increased gross revenue by 60% over the past five (5) years as a direct result of our outstanding local reputation, operating with an exceptionally qualified and tenured team, and a belief that our customers are for life. With the support of Skylight Capital, Guardian expanded it’s service area to include Portland metro and surrounding areas, with the goal of being a best-in-class residential service provider for all of the Pacific Northwest region.

**Guardian is an equal opportunity employer. Our goal is to be an inclusive and equitable place to live, work, and play. **

Full-time