Supervisor, Mortgage Loan Ops

Overview

To supervise and direct the day-to-day activities of mortgage loan processing, closing and/or administrative functions for First Mortgage Sections. Plan, coordinate, direct and supervise the work of a section team with the responsibility for all steps involved beginning with the mortgage loan application to the final delivery of completed loans to Secondary Marketing or Servicing Divisions. Provide leadership and guidance on staff training in mortgage application procedures and respond/resolve member and/or technical questions related to first mortgage operations.

Responsibilities

Monitor mortgage loan process and ensure compliance with Federal laws, as well as, Navy Federal, NCUA and secondary market practices, guidelines and regulations

Ensure NFCU's compliance with federal, state and local regulations and statutes pertaining to first mortgage loans, including verifying that staff is diligent in reviewing loans to avoid RESPA and CFPB violations

Ensure section goals for bookings, conversion, disposition, member service and loan quality

Coach staff to improve productivity to meet section goals

Train and monitor mortgage loan processing and closing staff in NFCU's procedures to ensure compliance with Federal laws, as well as, NFCU, NCUA and secondary market practices (VA, HUD, FNMA, FHLMC, and GNMA) guidelines and regulations

Train loan closing staff in settlement procedures, review of title binders and surveys and document review/control to ensure the creation of valid and marketable first liens

Supervise the preparation of loan closing instructions and disbursement of the loan proceeds to approved settlement agents

Perform on-going quality control to ensure efficiency and accuracy of processes and procedures

Detect errors and initiate or arrange for corrective action; ensure resolution

Conduct quality control reviews of documents to ensure adherence to all regulations and requirements; communicate and/or correct errors/omissions

Ensure section objectives, production goals, standards, and strategies are executed and align with division priorities

Establish positive work environment, open communication and accountability; resolve technical or resource issues

Identify and recommend process improvements to Project Manager, team and/or management

Involved in driving continuous process improvement to increase member experience quality; reduce losses; minimize financial risk and maintain high operational efficiency

Remain alert to threats to loan security, fraudulent applications, and other questionable practices that may negatively impact the quality of the loan portfolio

Monitor and respond to member inquiries received via various media channels

Perform supervisory/managerial responsibilities

Ensure adequate/skilled staffing; select employees

Establish performance goals and priorities

Prepare, conduct and review performance appraisals

Develop, mentor and counsel staff

Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)

Ensure section/branch goals and objectives align with division/department strategy

Ensure efficiency of operations

Performs other duties as assigned or appropriate

Qualifications

Advanced knowledge of conventional, FHA, VA loans & RESPA guidelines

Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures

Significant experience working in a high volume, fast paced environment

Significant experience in leading, guiding and mentoring others

Ability to interpret and apply regulations, instructions and procedures

If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks

Effective skill maintaining accuracy with attention to detail and meeting deadlines

Effective word processing and spreadsheet software skills

Advanced organizational, planning and time management skills

Advanced skill applying lending principles, financial practices and evaluation of creditworthiness to make credit decisions

Effective skill exercising initiative and using good judgment to make sound decisions

Effective verbal and written communication skills

Advanced skill interpreting, applying and explaining written and oral regulations, instructions, products and procedures in English

Effective skill interacting with staff, management, vendors and members diplomatically and tactfully

Desired Qualification(s)

Working knowledge of Navy Federal products, services, programs, policies and procedures

Associate's degree in Finance, Economics, and/or Business Administration

Hours: Monday - Friday, 9:00AM - 5:30PM

Location: 5455 Rings Rd Dublin, OH 43017, (Must reside within a reasonable commuting distance to Columbus, OH)

About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Best Companies for Latinos to Work for 2024* Computerworld Best Places to Work in IT* Forbes 2024 America's Best Large Employers* Forbes 2024 America's Best Employers for New Grads* Forbes 2024 America's Best Employers for Tech Workers* Fortune Best Workplaces for Millennials 2024* Fortune Best Workplaces for Women 2024* Fortune 100 Best Companies to Work For 2024* Military Times 2024 Best for Vets Employers* Newsweek Most Loved Workplaces * 2024 PEOPLE Companies That Care* Ripplematch Recruiting Choice Award* Yello and WayUp Top 100 Internship ProgramsFrom Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Required

Preferred

Job Industries

Other

Part-Time/Full-Time