Sr. Business Process Improvement Specialist

Description

POSITION SUMMARY

This role is responsible to identify, prioritize, develop, execute, and sustain effective system enhancements and process improvements that drive efficient sales and order entry functionality and productivity improvements. For the entire sales process (Opportunity to Quote, Quote to Cash), this role should utilize Lean Six Sigma methodologies to improve CRM and CPQ and ERP Order Management functions with an understanding of the entire end-to-end process requirements.

This role will ensure that the systems are designed and operated in alignment with key initiatives across the organization and are efficient for interaction by field sales, sales management, order coordinators, and other internal sales operation functions.

RESPONSIBILITIES

Work with cross-functional teams to map current state processes, determine process improvements, install future state process and implement monitoring and control systems

Apply Lean and Six Sigma tools and methodology to improve sales processes or solve customer problems by reducing cost/waste or improving quality and/or capability

Assist in identifying and reducing "non-value added" sales activities

Develop "standard work instructions" for each Sales Operations area

Prepare and maintain "current" and "future" state value stream maps identifying waste and opportunities for improvement

Work with IT teams to automate future state processes in CRM, CPQ and ERP systems to improve the customer experience

Interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes

Interview salesforce and customers to understand client issues and creatively apply solutions to real-world issues with world-class results

Organize and schedule people and tasks; Use goals to guide actions and create detailed action plans; manage multiple projects

Lead project teams to achieve and sustain improvement benefits

Other duties as assigned

MINIMUM QUALIFICATIONS

Bachelor’s Degree (Engineering or Business) required

Black Belt (trained or certified), with Master Black Belt certification preferred

MBA and PMO certification preferred

Excellent problem-solving abilities and capable of resolving contract and product issues.

Excellent written and oral communication skills.

PREFERRED QUALIFICATIONS

A minimum of 3 years of experience in Sales Operations, Project Management, Order Processing, Sales, Process Improvement and / or System Administrator roles

Significant experiences with multiple CRM, CPQ and ERP systems (preferred)

Experience in designing and implementing business requirements for new Sales Operations IT systems (preferred)

Ability to interact with all levels within the organization to drive continuous improvement in Vertiv's sales and order management processes

Working knowledge and proven application of the principles and philosophies of Lean Six Sigma (preferred)

Ability to foster cross-team learning and team building skills

Strong written and oral communication / presentations skills

Work well in a team environment, with sound negotiation and issue resolution skills

Strong customer focus - understand what drives customer satisfaction and prioritize customer needs

Ability to identify root cause of problems and creatively problem solve

PHYSICAL & ENVIRONMENTAL DEMANDS

No special physical requirements.

TIME TRAVEL REQUIRED

0%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.