Workers Compensation Manager

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Worker’s Compensation Manager, you will work to prevent employee workplace accidents through implementation and monitoring of safety practices. This role responds to accidents when they occur and works to mitigate these accidents and ensure that workers' compensation claims are set up. This role works closely with the Third Party Claims Administrator (TPA), outside worker's compensation attorneys and the injured workers, and advises the field leadership on proper safety measures, appropriate accident procedures and how best to work with the injured employees. This role also works closely with and coaches the Workers’ Compensation Analyst(s) and/or Sr. Workers' Compensation Analyst(s).

WHAT YOU’LL DO

Review new claims to evaluate what occurred, if medical treatment was sought, and if the employee may lose time. Contact restaurants via phone, email, or in person to better understand how an injury occurred. Decide whether workers' compensation claims should be escalated for lost time or additional investigation. Report to OSHA when a recordable incident has occurred. Assist with OSHA investigations and ensure restaurants remain in compliance.

Manage workers' compensation claims handling processes with TPA. Manage working relationship and communicate regularly with claims adjusters. Approve reserves; strategize when surveillance, IMEs, NCMs are necessary. Execute mini claims reviews frequently. Become familiar with and utilize the TPA's claims management software. Utilize the software to track substantial claims, pull claims reports, and identify trends.

Conduct regular legal claim reviews with adjusters and defense attorneys (at least quarterly) to strategize on substantial workers' compensation claims and ensure all parties (TPA, Broker, Chipotle) are on the same page. Monitor major medical changes and litigation updates. Analyze and authorize settlement when appropriate.

Manage working relationships with Chipotle's workers' comp defense attorneys. Confer with defense attorneys to ensure strategic plans remain in line with Chipotle values. Review cost analysis of defending workers' compensation claims to best make litigation decisions and decide between continuing to defend or settle claims. Assist in lining up appropriate witnesses and evidence when necessary for litigated claims.

Provide guidance and support to the Workers' Compensation Analyst(s) and/or Senior Workers' Compensation Analyst(s).

Inform Benefits team when an employee’s work restrictions require a workers’ compensation leave of absence. Communicate with and direct managers and injured employees to Benefits (along with Payroll and Garnishments when necessary) regarding payroll auto-deductions when injured employees are out of work and not receiving Chipotle paychecks.

Coordinate with Restaurant Food Safety Department to ensure restaurants are reporting employee injuries correctly and consistent information is being directed to the restaurants. Ensure Health & Safety Team is aware of any possible violations relating to food safety policies. Obtain insight when restrictions may impede food safety policies.

Remain vigilant against fraudulent claims; lead investigations as appropriate when red flags are apparent and coordinate with People Experience and restaurant teams in determining next steps. Notify People Experience of any concerns brought up by injured employees or managers regarding the workplace environment. Support injured employees by working with People Experience to ensure restrictions are properly accommodated and managers are respecting workers' compensation processes.

Provide necessary support relative to workers’ compensation and legal initiatives as requested by Risk Manager or other Legal team members. Organize timely reports or data for such reports upon request. Evaluate data to spot trends and assist with design of data reports. Communicate trends with Field and work to find solutions to reduce negative trends.

Partner with Legal team to develop and refine workers' compensation training materials, information packets, and procedures to follow when an injury occurs. (E.g. when and how to report an injury, what needs to be done when an employee misses work, where to direct bills for payment, what resources are available, what claim documentation needs to be kept in the restaurant, who to remain in contact with throughout the claims process, etc.)

Facilitate training of workers’ compensation and safety best practices. Provide leadership, support, advice, counsel, and training to Field Leaders and General Managers on safety practices and workers' compensation procedures. Ensure that Field Leaders and General Managers know how to call in a claim, how to refer employees to appropriate medical care, and how to assist them with return to work as appropriate.

Respond to postal mail for workers' compensation matters in assigned geographic area. Distribute medical provider panels to restaurants and assist with directing medical bills to the appropriate TPA adjuster. Ensure compliance with all workers’ compensation posting requirements and laws at each location in each jurisdiction in the assigned geographic area.

WHAT YOU’LL BRING TO THE TABLE

Bachelor's Degree (BA/BS) from 4-year college or university required.

8+ Years of experience required for this role in restaurant, workers’ compensation, human resources or risk management.

Professional in Human Resources (PHR) or Certified Risk Manager (CRM) or RIMS – Certified Risk Management Professional, preferred.

Proficient with MS Office - Excel, Word, PowerPoint, Outlook, and Google Docs. Excellent written and verbal communication skills and phone manner.

Claims Management Experience. Fluency in Spanish Preferred.

Some travel needed, including driving, and traveling by air.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $86,000.00–$117,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

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