Permanent Work-from-Home Teammate - TaskUs Pampanga

TaskUs Pampanga (Clark) is looking for Work-from-Home Teammates for our Online Food Delivery campaign! This is a permanent work-from-home position.

If hired, TaskUs covers your pre-employment medical exam.

Applicants hired under the Online Food Delivery campaign will receive an exclusive grocery basket worth 1,500!

Qualifications:

- With at least 1 year of customer-facing experience in any industry

- Must be residing in Pampanga, Tarlac, Nueva Ecija, Zambales, Bataan, or Camanava

- Completed at least 2 years in college

- With at least 25 mbps internet connection (home internet, fiber)

Enjoy these awesome perks and benefits!

competitive salary package, performance-based incentives, 20% night differential, and yearly salary increase

medical and dental HMO after two weeks with up to two (2) free additional dependents, plus life insurance

scholarship for your kids (up to 40,000 tuition reimbursement per kid per school year, starting kindergarten)

savings and retirement program

paid leaves (sick/vacation/birthday/maternity/paternity)

As a Teammate, you will:

- Receive inbound and/or place outbound calls

- Provide accurate and timely responses for inquiries coming through email and live chat support channels

- Filter content from the client's website

- Perform data and research functions

- Provide support through known basic troubleshooting techniques

- Manage and resolve customer complaints, and identify and escalate priority issues

- Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures

- Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client

- Meet and exceed client mandated KPI's (Key Performance Indicators), and ensure consistent performance based on a continuous improvement model

- Ensure that all logins and passwords (both internal & external) are kept confidential

- Participate in all internal and external mandated trainings and/or seminars

- Have knowledge, understanding, and compliance with TaskUs policies and procedures

- Maintain knowledge of functional area and company policies and procedures

- Provide feedback to management concerning possible problems or areas of improvement

- Perform other duties as assigned by management