Human Resources Director/Business Partner

The Human Resources Director/Business Partner provides operational HR support to assigned client companies, including associate relations, performance management, and ensuring compliance with employment laws and general HR policies.

The Human Resources Director/Business Partner will assist in implementing HR policies, procedures, and systems that focus on attracting, retaining, and developing talent for our multi-state teams. The ideal candidate will be hands-on, detail-oriented, and passionate about delivering excellent internal customer support while fostering a positive and collaborative culture.

Essential Job Functions and Responsibilities:

Provide hands-on HR support for assigned client companies, including performance management, investigations, policy interpretation and application, and ensuring compliance with workplace policies and employment laws for a multi-state employer.

Manage and participate in employee disciplinary meetings, investigations, and terminations while maintaining professionalism and confidentiality.

Partner with leadership to coach employees and supervisors on conflict resolution, policy interpretation, and workplace challenges.

Support performance management programs by monitoring processes, identifying opportunities for improvement, and ensuring constructive feedback cycles that enhance employee engagement, growth, and development.

Track and analyze HR data to identify workplace trends and make recommendations to proactively address employee relations challenges.

Build strong relationships with employees and managers to maintain a positive pulse on employee relations and engagement.

Collaborate with the recruiting team to support the recruitment lifecycle for assigned client companies, including sourcing, screening, scheduling interviews, and coordinating offers and onboarding.

Manage and coordinate onboarding and offboarding processes, including facilitating benefits training, conducting exit interviews, and providing actionable recommendations based on feedback.

Communicate new hires, terminations, promotions, salary changes, and other personnel updates to leadership, payroll, and internal teams as needed.

Assist in developing and delivering HR-related training programs such as Harassment Prevention, Performance Management, and other supervisory training.

Develop clear and effective employee communications to support HR initiatives and policy updates.

Ensure compliance with local, state, and federal employment laws and regulations.

Act with integrity and timeliness in documenting and addressing HR issues or concerns.

May supervise one or more team members, providing mentorship and direction.

Perform other HR-related duties as assigned.

Occasional travel may be required. Requirements:

At least 5 to 7 years of Human Resource Experience in a progressive, fast paced, professional services environment. Marketing communications/advertising agency experience is ideal.

Bachelor's degree in HR, Business, Psychology, Communication or a related field. Master's Degree in Human Resources or related field preferred.

Demonstrate the ability to "think" and "do".

Previous experience in supporting multiple client groups and/or companies at the same time.

Experience in diverse business settings a plus.

Experience working in multi-state employer jurisdictions.

Demonstrated knowledge and understanding of all human resources principles and practices, including employment law, EEO compliance, benefits, recruitment/retention, growth planning, legal analyses, conflict resolution, management, program building and staff training.

Previous experience in developing and managing HR programs

Excellent communication skills (both written and oral) evidenced in preparing reports and other business communications and presentations

Skilled in developing and presenting to internal/external groups.

High level of proficiency with Microsoft Office Suites (Word, Excel, and PowerPoint) and HRIS programs including applicant tracking and performance management systems.

Strong analytical and problem-solving skills

Ability to multi-task in a fast-paced, deadline-driven environment as well as strong attention to detail and accuracy

Ability to develop and maintain positive working relationships that fosters trust.

Sound judgment, high integrity, problem-solving/analytical skills and the ability to handle highly sensitive and confidential information while managing conflicting priorities.