Desktop Engineer

Close the Loop Group is leading a revolution from collection to creation in the ever-changing global material supply-chain.

We are redefining the circular economy through innovative recycling and supply chain solutions. Close the Loop is transforming hard-to-recycle materials into future possibilities. As the first Platinum Globally Certified Renew Partner for HP, the millions of print consumables weve collected, and our promise of Zero Waste to Landfill is creating global change through the circular economy.

Overview:

Our Southlake, Texas division, Close the Loop Renewed Solutions, is adding a Desktop Engineer to the team! This role is responsible for leading the deployment and configuration, and maintenance to refurbish and resell devices to consumers. The ideal candidate has expertise in endpoint management tools, scripting, and IT security best practices.

We Offer:

Salary will be Competitive and Commensurate with Experience

Competitive Health Insurance/Benefits Package

Generous PTO Package

Company Paid Holidays

401K with Company Match

Youll Contribute By:

Endpoint Deployment & Management

Deploying, configuring, and maintaining endpoint devices (laptops, desktops, mobile devices, and other IT assets) across the enterprise.

Utilizing endpoint management tools (e.g., Microsoft Endpoint Manager, SCCM, Intune, JAMF) for software distribution and policy enforcement.

Developing and maintaining standard images for operating systems and applications.

Automating endpoint provisioning using scripting (PowerShell, Bash, or Python).

User Support & Troubleshooting

Troubleshoot deployment failures, driver compatibility issues, and software conflicts.

Proactively optimize processes to enhance efficiency, reliability, and scalability.

Perform root cause analysis and implement preventive measures to improve endpoint reliability.

Security & Compliance

Ensure endpoint security policies are enforced, including encryption, patching, and antivirus solutions.

Monitor and remediate compliance issues related to endpoint devices.

Collaborate with cybersecurity teams to implement endpoint protection and threat detection solutions.

Automation & System Integration

Design and develop automation workflows to optimize IT processes.

Integrating IT systems, applications, and APIs to improve interoperability.

Developing automated solutions for user provisioning, patch management, and monitoring.

Working with IT security teams to automate compliance and security enforcement policies.

Collaboration with IT Teams

Work closely with IT, security, and operations teams to enhance endpoint management strategies.

Document deployment procedures, troubleshooting guides, and best practices.

Train IT support staff on endpoint management and troubleshooting techniques.

To Be Successful Youll Bring:

Bachelors degree in computer science, Information Technology, or a related field; relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, PowerShell Certification) are a plus.

5+ years of experience as a Desktop Systems Engineer or in a similar role,

The ability to identify, analyze, and solve complex technical issues in a timely manner.

Self-motivated with strong communication skills and the willingness to collaborate with team members, stakeholders, customers, and vendors.

Advanced proficiency in the following:

Microsoft Deployment Toolkit (MDT)

Microsoft Windows Deployment Services (WDS)

Windows Management Instrumentation (WMI)

PowerShell

Laptop refurbishment

IT Asset Disposition (ITAD)

NIST 800-88 data erasure

Windows Image management

Driver management

Microsoft Intune / Autopilot

Join our pursuit of Zero Waste to Landfill and creating global change for generations to come!