Customer Experience Representative

Position Title: Customer Experience Representative

Location: Columbus, OH 43215, USA

Job Category: SALARY

Schedule: Full-Time

Req ID: CUSTO001061

Posted Date: January 10, 2025

Description:

Job Details

Description

AVAILABLE BENEFITS:

Sign-On Bonus

Health Insurance 401(k) and Employer Contribution

Paid time off

Paid Holidays

Dental Insurance

Vision Insurance

Life Insurance

Employee discount program

Tuition reimbursement

Office/Hybrid (2 day per week work from home option)

ESSENTIAL TASKS AND RESPONSIBILITIES:

Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution

Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders

Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed

Utilize customer relationship management (CRM) or other database to record activities and research product information

Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction

Receive and process orders for materials and merchandise

Research and resolve customer issues

Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays

Complete all other duties and projects as assigned

JOB SPECIFICATIONS:

Two-year degree or a minimum of two years experience in customer service, inside sales or related field required

Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry

Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus

Calm and empathetic demeanor when dealing with demanding customers

General typing skills, along with previous PC and Microsoft Office experience

Superior verbal and written communication skills

Ability to organize, prioritize, and work within established deadlines

Willingness to work overtime when necessary or required

Business math skills needed to perform daily tasks

Ability to multi-task, and work independently and as a team

Willingness to travel when necessary

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Required

2 years:

Inside Sales

Licenses & Certifications

PI61f9e4f9fff0-29952-36465903

Required

Preferred

Job Industries

Other

Full-Time