Customer Service Representative

Customer Service/Inside Sales Representative POSITION SUMMARY: We are currently seeking a professional and energetic Customer Service/Inside Sales Representative (CSR) to work with our existing customers and act as a primary contact between our customers and our production staff. The CSR candidate must possess a positive, outgoing, “can-do attitude” and be able to work efficiently and effectively in a fast-paced, deadline-driven environment. If you are seeking an exciting, customer-facing position that encourages you to help small to large-sized companies grow their business, we may be the perfect match! Job Type: Full-time Pay: From $50,000 per year Shift: 8-hour shift Experience: • Printing, Signs or Direct Mail: 3 years (Required) • Customer Service: 3 years (Required) Work Location: In person Responsibilities: ESSENTIAL DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: • Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests. • Responsible for acquiring all required information from customers and preparing estimates and quotes for the customer. • Inputs customer orders into point-of-sale system, Printsmith, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction. • Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner. • Provide customer service support for house accounts, as assigned. • Perform other duties, as may be necessary, from time to time to meet customers requests. Qualifications: Experience and Skills: • 3+ years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting, preferred in the printing or sign industry • Must have excellent skills with a PC or Mac computer and related technology without assistance. This would include use of Microsoft Office, Adobe Suite, and using web browsers. • Background and knowledge of the Printing or Sign industry preferred • Positive and upbeat attitude. • Professional appearance, excellent communication skills and a strong sense of urgency to get things done. • Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner. • Ability to prioritize work, work independently with minimal supervision and follow-up on tasks in a timely fashion. • Ability to maintain a pleasant, outgoing demeanor and work in a team environment. • Be both honest and punctual. • Excellent interpersonal skills on the phone and in person. • Must be hardworking, a self-starter and a problem solver. • Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently. • Exceptional phone and customer service skills. Compensation: $50,000 yearly

• ESSENTIAL DUTIES FOR THE POSITION INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING: • Answers in-person and telephone inquiries from customers and prospects and advises them on the most effective and efficient ways to fulfill their requests. • Responsible for acquiring all required information from customers and preparing estimates and quotes for the customer. • Inputs customer orders into point-of-sale system, Printsmith, and manages orders from data entry through production and delivery to the customer to ensure complete customer satisfaction. • Keeps up-to-date on job status on all active orders and addresses customer and production inquiries in a timely manner. • Provide customer service support for house accounts, as assigned. • Perform other duties, as may be necessary, from time to time to meet customers requests.

Compensation:

$50,000 per year