Technical Services Manager

reSAWN TIMBER co. provides new and reclaimed wood products for architectural specifications for flooring, interior wall cladding, ceilings, exterior siding, and custom millwork. We specialize in meeting the needs of architects, designers, and contractors, and providing superior service and guidance in developing specifications for wood products.

reSAWN Timber is looking to add an experienced Technical Services Manager to our Technical Services team. Reporting to the Director of Technical Services, an individual in this role forms reSAWN’s technical backstop at the project level. The Technical Services Manager’s primary function is to support reSAWN’s client-facing teams with extensive product, process and application knowledge and to field post-installations client questions and concerns.

RESPONSIBILITIES

Help develop reSAWN’s technical doctrine.

Maintaining technical documents: Capture feedback from project interaction and internal developmental sources (production + R&D), shape feedback within reSAWN’s technical team, engage with marketing team to facilitate edits to documents.

Author technical articles in support of marketing initiatives.

Produce technical tools and resources for reSAWN’s sales, support and production teams to include high quality architectural drawings to illuminate concepts.

Support new product launches at technical waypoints.

Act as a resource throughout project cycle:

Specification Phase: Support the sales team with product knowledge, viability assessments, and applicative recommendations. Clearly articulate reSAWN’s production and customization capability for project-specific requests.

Orders Process/Production Phase: Support the production coordination team with consultation on product expectations, handling and application questions.

Installation and Lifecycle Phase: Provide installation and material storage guidance and interpretation of reSAWN’s technical guidelines. Provide cleaning, touch-up, and maintenance guidance and engage in product issue resolution.

Maintain a disciplined log of all project interactions and help build analytical tools to measure effort, success and risk.

Seek issue resolution while upholding reSAWN’s brand (defend margin while se

REQUIRED SKILLS

5+ years of professional experience in similar role in the building industry

Bachelors degree in related course of study

Solid computer program skills, including Excel/Numbers, Word/Pages and web-based applications

Ability to draft in 2D in a program such as Autocad LT

Ability to understand 2D and 3D architectural drawings and effectively analyze construction documents

Familiarity with mark-up software such as BlueBeam a plus

Familiarity with CRM software such as Hubspot a plus

Ability to perceive architectural space and make pertinent detail sketches to convey architectural concepts

Strong communication skills and grammar.

High aptitude for math.

PREFERRED SKILLS

Knowledge and experience with wood products and construction methodology.

Experience with wood finishings and applications