Paratransit Dispatcher- Rockville, MD

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Responsibilities:

Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes.

Ensures direct and indirect daily activities of drivers are assigned and accomplished on-time.

Communicates all relevant details of driving assignments to drivers to ensure proper execution.

Assist drivers with routing directions and directs them to perform special services when required.

Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies.

Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

Maintains route documentation and records (relevant contract requirements, customer information, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

Maintains high compliance to dispatch standard operating procedures.

Handles customer concerns and requests for information in an expeditious and professional manner.

Escalates unresolved issues to management as appropriate.

Qualifications

High school diploma or GED

Previous dispatch experience is preferred;

Knowledge of surrounding geographic area to ensure effective and efficient routing.

Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

Ability to read and interpret documents and instructions from customers and other team members

Ability to perform work activities requiring cooperation and instruction

Ability to function in a fast-paced environment, under substantial pressure

Ability to work within the appropriate level of independence

Ability to problem solve

Ability to operate two-way and emergency radio systems

Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

Ability to use Microsoft Office Program and computerized routing software.

Ability to work independently

Ability to read road and street maps

Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

Bi-lingual abilities a plus

We Offer

Physical Health

Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

Competitive compensation packages

401(k) with 4% employer match

Financial Wellness Tool

Commuter Benefits

Emotional Health

Employee Assistance Program (EAP)

PTO for part-time and full-time positions

Paid holidays

Pet & Legal Insurance

Personal Development

On-the-job training and skills development

Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.