Systems Administrator

Location: Edmonton, Alberta

Position: Permanent/Full-Time

Reporting to: Manager, Systems & Technology

Positions Available: 1

Posting Closing Date: December 20, 2024

Waiward is a respected construction and maintenance service provider that operates one of Canada’s largest fabrication shops based out of Edmonton, Alberta. Our mission is To Be Your Trusted Partner which ensures we act with integrity in all that we do. Through planned growth and development, we have kept our commitment to provide our customers with an unsurpassed level of service. Waiward’s historical and future success is grounded in our collective commitment to our core values.

At Waiward, we believe a diverse and inclusive workplace is the key to unlocking the full potential of our people. It is essential to build a team that represents the communities and clients we are serving. We attract, hire, and develop people of all backgrounds and ensure fairness and inclusion within our hiring processes. We believe in investing in people based on their expertise, capabilities, aspirations, and performance despite their race, religion, gender identity, sexual orientation, and beliefs.

As a leader in our industry, we believe diversity and inclusion strengthen our team and are committed to making sustainable progress in our company and the communities and clients we serve. With the support of our leadership team and peers, our people are encouraged to share their perspectives.

Job Purpose

The System Administrator’s role is to ensure the stability, integrity, and efficient operation of the IS&T (Information Systems & Technology) systems that support core business requirements. This is achieved by monitoring, maintaining, supporting, securing, and optimizing all computer systems, servers, networks, and software systems and their underlying infrastructure. networked software and associated hardware and operating systems. The Systems Administrator will apply proven communication, analytical, and problem-solving skills to maximize the benefit of all IS&T systems.

Responsibilities

Displays a commitment to Waiward’s incident-free vision, values, and culture.

Collaborates with IS&T department employees to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.

Develops strategies for client/server implementations; architect and secure the infrastructure required to support those strategies.

Conducts research on systems and technology and makes recommendations and/or justifications to support purchasing efforts.

Interacts and negotiates with vendors, outsourcSysers, and contractors to secure and administer systems and technology products, licenses, and services.

Monitors the IT service desk system for tickets with server and server resource issues; prioritizing and responding to these service desk tickets as appropriate.

Serves as a cornerstone and provides timely response to escalations from the IT service desk.

Performs storage systems configuration and management.

Defines system recovery procedures and performs backups and backup testing.

Plans and deploys system upgrades, maintenance fixes, and vendor-supplied patches.

Monitors and tests system performance; prepare and deliver system performance statistics and reports.

Manages enterprise directory services and supports network and server infrastructure.

Ensures connectivity and security of all servers, shared software, groupware, unified communication systems, and other applications.

Recommends and executes modifications to the IS&T environment to improve efficiency, reliability, security, and performance.

Ensures compatibility and interoperability of in-house computing systems.

Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems.

Creates and maintains documentation including but not limited to system configurations, processes, service records, and inventory.

Qualifications

Post Secondary education in related IS&T field.

Minimum 10 years of experience in the IS&T field and minimum 2 years of experience in a Systems Administrator role.

Experience deploying, securing, and administering Microsoft Active Directory, Microsoft Entra, Microsoft Azure resources, Microsoft 365 tenants and products (Email, SharePoint, Teams, Security etc..), Virtual environments (Hyper-V), Microsoft server technologies (DNS, DHCP, IIS, group policy), Network hardware and technologies (TCP/IP, VLAN, VPN, VoIP, Firewalls), Storage technologies (SAN, NAS), Backup systems, Cybersecurity systems, Hardware & Software management / deployment systems, and all underlying infrastructure these systems and technologies require.

Experience administering SCCM, Meraki, and CAD systems / software would be an asset.

Strong dedication to customer service with proven ability to develop and maintain positive relationships with people at every computer skill level, especially those with limited computer skills and experience.

Excellent verbal and written communication, including interpersonal, negotiation, facilitation, and conflict resolution skills.

Detail-oriented and quality driven with a proven ability to manage time effectively and meet deadlines.

Adaptable and enjoys working with a wide variety of technologies.

Demonstrated experience successfully managing vendor relations.

Ability to work in an industrial environment.

Working Conditions

The incumbent is required to work in an office environment with moderate noise. The job may require the incumbent to walk stairs; be outside in inclement weather (slippery surfaces and cold); carrying objects, driving and being exposed to normal office routines.

Physical Requirements

The incumbent is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal for extended periods of time; and interacting with several clients. The incumbent is also required to sit for extended periods of time.

Direct Reports

None

*Waiward is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Regular Full-Time