Bilingual Service Writer (Spanish/English)

At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. We are currently seeking a bilingual Service Writer to help us better serve our Spanish speaking customers, if you are ready to advance your career, come join our team!

Core Values

Honesty and Integrity

Respectful

Fanatical attention to detail

Team Player

Fun & Enthusiastic

Benefits

Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

Paid Time Off and 401k with Company match

Paid training and real career growth

Competitive compensation package

Employee discounts on Vehicle Purchase, Parts, Service and More!

Responsibilities

Meet with customers and determine their needs for repair and/or service of their vehicle issues

Increase customer satisfaction by building customer relations

Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations

Monitor the progress of each vehicle throughout the day, and update customers frequently

Increase profitability by maximizing sales & executing retail promotions

Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times

Oversee and participate in quality control

Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

Fluent in Spanish

High school diploma or equivalent

Valid commercial driver’s license & clean driving record

Accredited training in service advisor skills, customer satisfaction and quality control

Automotive service advisor experience

Ability to read, write and speak English fluently

Ability to concentrate and accomplish tasks despite interruptions

Multitasking skills

Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.