Information Services Manager II

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Position Purpose: Applies strong systems knowledge & experience to manage IS team's responsibilities for development and support of IT portfolio for multiple business areas. Assumes responsibility for project completion, user satisfaction, and account management with business partners. Contributes to the development of strategic plans with assigned business areas.

Projects may have a significant financial and/or systematic impact.

We offer:

Extraordinary employee experience

Work from home in Costa Rica

Fitness subsidy

Flexible schedule

L.L.Bean products employee discount

Company doctor

Tuition reimbursement

Outdoor days (paid days to enjoy outdoor activities)

Asociación solidarista

Life and medical insurance (including dental plan)

About the role:

Hire and develop a talented team (with expansion potential) that will provide technical support (quality assurance & development experience) to Application agile teams.

People management responsibilities for this team (i.e. performance & talent management, recognition & support, skills development based on technology needs of L.L.Bean business, etc.)

Work with Application leaders to assign resources based on project needs.

Solid understanding of the L.L.Bean business processes (financial, forecasting & budget; marketing; merchandising; operations) that are necessary to support issues of enterprise integration.

Contributes to the development of cost center budgets. Manages to budget & re-projects as needed

Prepares, delivers and leads technical presentations that bring about effective decision-making.

Manages the delivery of a set of applications, infrastructure components or services and is responsible for the full life-cycle management and performance of build and production:

Directs technical analysis, evaluates estimates for reasonability and effectively manages and directs complex projects of software and hardware systems based on the IT Reference Architecture.

Plans and sets goals at macro and micro levels:

Provides input to policy-level direction regarding standards, budget constraints, etc.

Schedules and monitors multiple technical projects and/or requests

Ensures decisions are aligned with and support organization's business priorities.

Measures project costs & results

Leads and provides overall direction to a technical and analytical team:

Makes decisions on hiring, termination, assignment, promotion, appraisals, etc.

Assesses resources and assigns team members to projects to achieve business objectives

Sets goals and objectives; measures and reports progress against them

Advances development, delivery and support best practices; creates a work environment for teams to grow and thrive.

Effectively leads through change - strategy, implementation and assessment

May lead one or more supervisors or leaders

Negotiates requirements for hardware and software; maintains vendor relationships:

Stays updated on vendor releases

Schedules regular check ins, tracks mergers and acquisitions

Involved in Product Roadmap discussion with the vendor.

Develops personal relationships with key parties from the vendor.

Manages vendor relationships for a set of vendors as defined by the Strategic Vendor Management model.

Establishes, negotiates and tracks adherence to Service Level Agreements for vendor and in-house systems.

About you:

5 or more years of IT experience in technology principles and various computing systems, applications, and environments.

2 or more years of managerial or supervisory experience leading a technical/analytical team or department

Bachelor degree in Computer Science

Broad understanding of enterprise architecture

Experience managing & re-projecting budgets with proven results in cost containment efforts.

Ability to build collaborative relationships in order to support win-win outcomes

Demonstrates high discretion and accountability.

Sought out as trusted expert

Advance project management skills; proven success in significant cross-functional projects

Strong technical & verbal writing skills applicable to technical teams and Senior Leadership

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."

JR8925